Payments-Product Solutions Manager-Vice President

JPMorgan Chase & Co. • Miami, FL

6d

About The Position

As a Product Solutions Manager in Payments, you will partner with Sales to define and configure complex solutions for key client relationships and prospect opportunities. You will act as the voice of the customer, understanding client needs and communicating feedback to Product teams. The role focuses on customer-centric solutioning, adoption of client-facing products and capabilities, and identifying growth opportunities, particularly among clients in Puerto Rico and Latin America.

Requirements

• At least 5 years of experience, or equivalent expertise, in problem-solving across multiple teams and a cluster of products.
• Extensive experience working in a sales cycle and engaging with clients regularly.
• Experience modifying preconfigured solutions to address complex problems.
• Demonstrated experience working in a highly matrixed and complex organization.
• Fluency in English and Spanish.

Nice To Haves

• Fluency in Portuguese.

Responsibilities

• Lead solutioning and adoption of existing and upcoming client-facing products and capabilities, defining and configuring solutions that address client needs and objectives.
• Serve as a subject matter expert for a defined set of products and capabilities, with a deep understanding of client needs and industry trends.
• Support Sales with pricing, pipeline planning, account planning, and product-knowledge upskilling, including collaboration on training and collateral materials.
• Engage with client teams to understand pain points, refine solutions, and communicate critical client feedback to Product teams to inform the strategic product roadmap.
• Identify potential clients and mine the existing Payments portfolio for business development opportunities, with a focus on Puerto Rico and Latin American clients.
• Work with Payments Sales, Product Management, and the request for proposal team to coordinate responses and make informed decisions.

Benefits

• Competitive total rewards package, including base salary; eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed