Issue Management Product Manager - Payments - Vice President

JPMorgan Chase & Co. • Plano, TX

9d

About The Position

As a Product Delivery Manager in Interchange and Network Fee Issue Management, you will enhance and optimize product delivery and create solutions and efficiencies that support successful implementations. As a member of the Interchange and Fee Support team, you will manage large-scale programs to help ensure clients’ setups and day-to-day processing achieve optimal cost of payments. The role requires strong knowledge of controls and involves providing data-driven strategic insights to help clients manage payment costs and ensure billing accuracy.

The work covers network fees, rules, new products, interchange, and merchant cost management for network fees. You will partner across the firm on strategic initiatives that drive cost improvements, manage delivery and change activities, and help remediate data and client-setup issues that negatively affect client experiences.

Requirements

• At least 5 years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change-readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous-improvement processes.
• Experience in product- or platform-wide release management, including deployment processes and strategies.
• Working knowledge of payment network fees and interchange.
• Background in billing reconciliations.
• Superior attention to detail and process/project management skills.
• Strong oral and written presentation skills, including the ability to explain complex problems, ideas, and solutions concisely and logically to staff at all levels, including senior management.
• Strong personal time-management skills and demonstrated ability to organize tasks and motivate internal and external individuals around initiatives.

Nice To Haves

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Strong knowledge of payment network fees and interchange.
• Working knowledge of analytical tools or coding, such as Tableau, SQL, or Python.
• Prior Merchant Services or Acquirer experience.

Responsibilities

• Lead end-to-end product delivery processes, including intake, dependency management, release management, product operationalization, delivery feasibility decisions, and product performance reporting; identify opportunities to improve efficiency and functional coordination.
• Lead change management activities across functional partners and ensure adherence to risk, controls, compliance, and regulatory requirements.
• Manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners.
• Participate in large-scale initiatives to research and remediate data or client-setup issues that negatively affect clients’ cost of payments.
• Influence and share knowledge with firm partners on managing network interchange and fee information.
• Validate data and identify underlying causes of discrepancies.
• Oversee governance for correct pricing and billing of interchange and payment brand fees.
• Identify control gaps and implement improvements to existing controls or add new controls.
• Manage oversight of audits in the environment.
• Articulate insights to senior management, operations leadership, and field teams.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed