Product Solutions-Tokenization, Reporting & Vault API's-Payments-Vice President

JPMorganChase • Tampa, FL

1d

About The Position

As a Product Solutions Vice President in Merchant Services, you will lead product strategy and delivery for tokenization and vault services that help merchants securely and seamlessly store, manage, and optimize payment credentials. You will translate complex platform capabilities into intuitive client experiences, including useful performance reporting and straightforward integration journeys. The role focuses on credential management, reporting experiences, developer-friendly integrations, and measurable client outcomes. You will partner across product, engineering, sales, and marketing to drive adoption and deliver strategic initiatives across the product lifecycle.

Requirements

• 7+ years of experience in payments, merchant services, financial technology, or e-commerce, including hands-on work with tokenization, credential management, or data security products.
• Experience defining client-facing APIs, including developer experience, integration journeys, and documentation for credential, tokenization, or vault use cases.
• Working knowledge of network tokens, including provisioning, lifecycle updates, and network and issuer interactions, and of acquirer or processor token solutions.
• Experience defining reporting, insights, or analytics products, including metrics, data requirements, and client-facing dashboards.
• Experience working cross-functionally with product, engineering, and commercial teams to deliver outcomes.
• Strong analytical skills and ability to interpret performance data and business metrics.
• Excellent communication and stakeholder management skills, including with senior leaders.
• Ability to manage multiple initiatives simultaneously and operate with a high degree of independence.

Nice To Haves

• Familiarity with payment optimization strategies, such as authorization optimization, account updater capabilities, and network token adoption, and with card-data compliance considerations.
• Experience using AI to accelerate the product lifecycle, such as drafting requirements, synthesizing feedback, or analyzing data, or applying advanced analytics to product decisions and client-facing solutions.
• Experience with platform products and translating technical architecture into clear client value.
• Experience developing customer journeys, personas, and requirements.
• Experience working directly with customers to gather feedback and conduct needs assessments; consulting experience is a plus.
• Experience supporting product pilots, launches, or commercialization efforts.
• Experience with data and visualization tools such as Excel, Tableau, Salesforce, or similar.

Responsibilities

• Lead product strategy, roadmap, and delivery for vault and token services, including credential management, standalone tokenization, metadata, and access controls.
• Drive the direction of tokenization offerings, from provisioning and lifecycle management to how merchants access and use tokens across channels and solutions.
• Define vault interactions for credential management, including how merchants store, update, share, and permission credentials across their business models.
• Own efficacy reporting, including insights, data, dashboards, and notifications that show attributable authorization uplift and cost savings by product.
• Own the client interaction layer for the vault, including APIs merchants use to manage credentials, tokens, and permissions.
• Define data requirements and success metrics with product, engineering, and data partners to make reporting accurate, consistent, and actionable for clients.
• Develop and refine go-to-market materials, such as product documentation, value propositions, and FAQs, and partner on external content such as landing pages, white papers, and campaigns.
• Analyze client, pilot, and pipeline performance data across lead, opportunity, and contract stages to identify trends, measure impact, and recommend priorities and improvements.
• Partner with product and engineering to define requirements, document use cases, and turn client and commercial feedback into actionable enhancements.
• Drive cross-functional alignment, execution, and delivery of strategic initiatives across the product lifecycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed