Executive Director of Client Delivery

Toshiba Global Commerce Solutions - External•Durham, NC

About The Position

Toshiba Global Commerce Solutions is seeking an Executive Director of Client Delivery to lead client implementations, solution adoption, and production readiness across complex software environments. This is a hands-on technical delivery leadership role requiring practical fluency across the software stack, direct customer engagement, and coordination of internal teams around commitments, dependencies, risks, and client outcomes. The role serves as a bridge between customers, client delivery teams, product leaders, architecture, and technical execution teams. The Executive Director explains technical implementation details in clear customer and business terms, manages escalations, provides technical guidance, and drives delivery practices that improve implementation quality and predictability. Toshiba Global Commerce Solutions is a global company based in Research Triangle Park, North Carolina, providing retail store solutions. The company describes its work through a “Together Commerce” vision of a seamless, participatory shopping experience.

Requirements

Practical ability to understand and discuss software architecture, application design, integration patterns, deployment pipelines, databases, infrastructure, security, observability, and production support.
Experience communicating directly with customers, explaining technical implementations, discussing trade-offs, handling escalations, and aligning client needs with delivery execution.
Track record coordinating cross-functional execution across engineering, QA, product, architecture, DevOps, operations, support, services, and program teams to meet client commitments.
Ability to balance client delivery leadership with hands-on technical engagement to assess risk, clarify implementation direction, resolve blockers, or support customer confidence.
Strong communication skills, including presenting clearly to customers, senior leadership, and technical audiences.
Strong understanding of implementation delivery, DevOps practices, quality engineering, release coordination, operational support models, production readiness, and continuous improvement practices.

Nice To Haves

Experience in customer-facing technology leadership roles supporting complex implementations, enterprise integrations, or mission-critical production systems.
Experience supporting enterprise software implementations in platform, retail technology, payments, commerce, cloud, or similarly complex technology environments.
Background in platform modernization, cloud migration, microservices, API strategy, mobile or edge computing, data platforms, or high-availability transaction systems.
Familiarity with delivery and reliability indicators such as deployment health, lead time, change failure rate, mean time to recovery, defect escape trends, customer-impacting incidents, and acceptance quality.
Experience working in regulated, security-sensitive, or high-availability environments where reliability, compliance, scalability, and customer confidence are critical.

Responsibilities

Lead client delivery execution for complex software implementations, integrations, deployments, upgrades, and production readiness activities.
Assess implementation feasibility, integration behavior, configuration impacts, environment dependencies, security considerations, deployment readiness, and operational risk.
Explain technical implementation details, delivery impacts, risks, trade-offs, and timeline considerations to clients.
Engage directly with customers to explain implementation approaches, clarify solution behavior, address technical concerns, manage escalations, and build confidence in delivery plans.
Coordinate engineering, QA, architecture, DevOps, product, support, services, and program teams around client priorities, dependencies, issue resolution, and go-live commitments.
Drive implementation planning, readiness reviews, technical risk management, issue tracking, release coordination, and transparent client status communication.
Provide hands-on technical guidance to validate implementation approaches, troubleshoot blockers, evaluate integration risks, and support successful operation in client environments.
Use delivery metrics, client feedback, defect trends, deployment outcomes, support data, and production-readiness indicators to improve delivery predictability and implementation quality.
Communicate technical risks, delivery impacts, quality concerns, and implementation trade-offs in clear customer and business terms.
Improve client delivery practices through stronger readiness reviews, better planning, clearer technical communication, increased automation, and data-driven continuous improvement.