VP of Client Delivery

Accommodations Plus International

9h•$150,000

About The Position

API is seeking a seasoned professional to lead client delivery teams supporting clients in their vertical. The Vice President of Client Delivery serves as the voice of the customer, ensuring that Operations, Technology, Product, and Accounting delivery functions align with customer success. The role also uses management skills to mentor staff, foster teamwork, and facilitate strategic initiatives on clients’ behalf. The position leads and develops Account Managers and Directors and oversees regional or client-specific Operations and Sourcing teams. It partners with Technology, Product, and Accounting to raise, consolidate, and prioritize requests through resolution. The VP develops client relationships at all levels, oversees accounts and projects, and coordinates business reviews, savings matrices, new client implementations, and other client initiatives. The role also develops team members, provides performance guidance, ensures client retention and identifies upselling and cross-selling opportunities, and reports portfolio performance, risks, and strategic initiatives to executive leadership. This is a full-time position with Monday-through-Friday core business hours. Evening and weekend work may be required as duties demand, and travel may be up to 50%. The position operates in a professional office environment and routinely uses standard office equipment.

Requirements

10+ years of experience in Account Management, Client Services, or a similar function.
At least 5 years in a senior leadership role within the travel industry, working closely with hotels.
Bachelor's degree in Business, Management, or a related field.
Ability to manage workload in a fast-paced atmosphere and use experience and judgment to plan and accomplish goals.
Sound judgment and leadership skills.
Strong implementation and operations experience.
Attention to detail and ability to produce high-quality work.
Ability to present API positively in customer-facing situations.
Strong Microsoft Office skills, especially Excel.
Exceptional verbal and written communication skills.
Customer service and client relationship skills.
Ability to work with and understand diverse cultures in the United States and abroad.
Organized, proactive self-starter able to work independently.
Ability to multitask and work effectively under strict deadlines in a fast-paced environment.
Flexible schedule and availability for limited travel based on business needs.

Nice To Haves

MBA or equivalent advanced degree.

Responsibilities

Lead, grow, and manage a team of Account Managers and Directors to ensure appropriate processes, client focus, and communication.
Oversee Operations and Sourcing teams for the region or clients.
Partner with Technology, Product, and Accounting to raise, consolidate, and prioritize requests through implementation or resolution.
Develop and maintain strong client relationships at all levels and establish strategic relationships with key stakeholders.
Manage multiple projects from initial concept through final implementation.
Organize and coordinate business reviews, savings matrices, new client implementations, and other client-specific initiatives.
Coach and develop team members, identify growth and training opportunities, celebrate successes, manage promotion processes, and maintain open dialogue.
Oversee client accounts to support retention and contract renewals and identify upselling or cross-selling opportunities.
Provide team members with guidance, goals, and regular performance feedback.
Provide executive oversight of client projects, ensuring timelines, budgets, and client expectations are met.
Become knowledgeable about API technology platforms and ensure clients are aligned with appropriate software solutions.
Update executive leadership on client portfolio performance, key risks, and strategic initiatives.
Ensure communication and synergy across airline accounts through weekly team meetings and one-on-one sessions with direct reports.