VP, Client Solutions

Asurion•Smyrna, GA

About The Position

Reporting to the Chief Revenue Officer, the VP Client Solutions will set the vision and strategy for how Asurion develops, sells in, and scales complex client solutions across our a multiple partner portfolio. The VP will lead a team to ensure product roadmaps align to each partner's long-term business plan, drive profitable growth, and build one consistent operating model across the newly combined organization. This is a highly visible role that blends people leadership, product strategy, and executive-level client relationship management.

Requirements

Deep knowledge of and genuine interest in technology relevant to Mobile, Telecom, Devices, Connectivity, and Cloud, along with emerging areas such as IoT, 5G-enabled services, and Edge Computing
Strong understanding of the Asurion portfolio of products and services
Working knowledge of insurance business models and regulatory frameworks
Demonstrated financial acumen; ability to evaluate business cases, pricing models, and profitability levers across a portfolio of partners
Experience with consultative, highly technical solution selling
Proven people leadership, including experience building, managing, and developing managers or senior leaders, not individual contributors alone
Change management and organizational design skills, particularly integrating or scaling teams
Executive presence, with the ability to influence and build credibility with senior client and internal executives
Strategic thinking, with the ability to translate ambiguity and competing priorities into clear direction
Strong cross-functional collaboration and influence across all business functions
Excellent written and verbal communication; able to distill complex information for executive audiences
Bachelor's degree required
12 to 15+ years of experience in product, technology, and business-related roles, including client/account management or product development
5+ years of experience directly leading and developing managers or senior leaders
Demonstrated track record leading complex, consultative sell-in efforts with enterprise clients or partners

Nice To Haves

Master's degree or MBA
Experience within the insurance, device protection, or extended warranty industry
Existing relationships within major telecom or retail partners
Experience leading organizational integration, restructuring, or scaling of a client-facing team

Responsibilities

Maintain a forward-looking, portfolio-wide view of product innovation, technology trends, and competitive/market dynamics across all managed partners
Direct the development and maintenance of multi-year product roadmaps (in-market enhancements, 12-18 month refreshes, 3-year new concepts) for every partner in the portfolio
Ensure roadmaps and prioritization decisions ladder up to Asurion's broader corporate strategy and to each partner's individual business plan
Serve as the senior liaison with Product teams to shape and influence enterprise product direction
Serve as the senior Asurion leader accountable for the sell-in of new product and solution opportunities across the portfolio
Build and maintain trusted relationships with senior and C-level stakeholders at partner organizations; act as the escalation point for complex or high-stakes opportunities
Guide teams in scoping client opportunities and translating client needs into compelling product constructs and value propositions
Review and approve high-stakes, client-facing materials (presentations, proposals, demos, mockups) ahead of executive-level delivery
Personally lead or co-lead the organization's most strategic sell-in efforts and executive presentations
Own the financial rigor of the Client Solutions organization, reviewing and approving business cases, pricing assumptions, and deal economics for significant initiatives
Partner with Finance and Pricing leadership to ensure solutions maximize profitability for Asurion while remaining competitive for partners and compliant with regulatory requirements
Track and report portfolio-level performance (revenue, margin, pipeline) to senior leadership
Represent Client Solutions in cross-functional forums with Legal, Regulatory, IT, Supply Chain, Marketing, and Operations to ensure solutions are compliant and operationally sound
Ensure a smooth handoff from sell-in to implementation, and hold the team accountable for post-launch performance and continuous improvement
Champion consistent standards for documentation, governance, and quality across all partner engagements
Lead the integration of two previously separate Client Solutions teams into one organization, establishing shared standards, tools, and ways of working
Build, coach, and retain a bench of talented team members; set clear goals, deliver regular feedback, and build succession plans
Own the team's operating rhythm, including pipeline reviews, cross-partner resourcing and prioritization, and performance management