Director of Search and Client Delivery

Victorious

3d•Remote

About The Position

The Director of Search and Client Delivery leads Victorious’s SEO and content service teams day to day. This role manages the people doing the work, owns the quality of search deliverables, balances team capacity against account demand, and builds workflows and processes that enable consistent delivery as the company grows. The Director also works directly with enterprise clients, translating complex SEO into clear marketing outcomes and building confidence in high-stakes conversations. Working alongside the Principal, Search Strategy, the Director helps turn emerging SEO and AI search strategies into deliverable services and leads continuing education that keeps the team current as search evolves. The role also supports account teams, new business efforts, quality assurance, capacity planning, operational improvements, and the rollout of new methodologies.

Requirements

Proven experience managing and developing teams of SEO and content professionals, including people managers, in a collaborative and accountable culture.
Track record building QA programs and quality standards for search deliverables in an agency or service environment.
Hands-on experience with capacity planning and utilization management, including using time-tracking and project data to make staffing decisions.
Experience designing workflows, SOPs, and project management systems that teams adopt.
Deep working knowledge of SEO, content strategy, and AI search sufficient to evaluate strategic work, diagnose performance issues, and coach strategists.
Clear, direct communication skills; ability to give actionable feedback and handle escalations calmly with clients and internal stakeholders.
Ability to operate in ambiguity and create clarity and focus in fast-changing environments.

Responsibilities

Lead, coach, and develop SEO and content team leads, building leadership depth across service teams.
Set team expectations, goals, and performance measures; conduct regular one-on-ones and performance reviews.
Partner with leadership and People Ops on hiring, onboarding, role design, and timing hires based on capacity forecasts.
Build a culture in which SEO and content professionals operate as one strategic unit with shared goals and accountability.
Support account teams with client strategy, creative approaches, and troubleshooting performance challenges.
Provide escalation support and help team members turn complex SEO insights into clear, outcome-driven narratives.
Join high-value client calls and connect search strategies to clients’ broader marketing goals and business outcomes.
Partner with Marketing and Sales to strengthen new business efforts by explaining how SEO and AI search drive growth and competitive advantage.
Own quality standards for search deliverables in alignment with Victorious’s search methodology.
Design and run quality assurance processes, including review checklists, peer review, and spot audits.
Review a sample of deliverables across accounts regularly and use findings to coach individuals and refine standards.
Track recurring quality issues and address root causes through templates and process changes; feed skill gaps into the education roadmap.
Forecast team capacity against account load, upcoming onboardings, and the sales pipeline, and flag gaps to leadership early.
Assign and rebalance account coverage to maintain sustainable workloads and meet client commitments on time.
Monitor utilization and time-tracking data to identify over- and under-allocation across the team.
Partner with Sales and Account Management on scoping to ensure new work is realistically resourced before it is sold.
Map service workflows end to end and identify bottlenecks, handoff gaps, and redundant steps.
Build and maintain SOPs, templates, and tools that support consistent delivery at scale.
Partner with Operations on project management and time-tracking systems so they reflect how the team works.
Measure process changes’ effects on turnaround time, quality, and profitability.
Partner with the Principal Search Director to turn new SEO and AI search strategies into repeatable services.
Co-own the team’s continuing education program, including training, knowledge sharing, and skill development across traditional and AI search.
Lead rollout of new methodologies into team workflows, including updated documentation and QA standards.