Director of Client Delivery

iCorps•Woburn, MA

19h

About The Position

iCorps Technologies is hiring a Director of Client Delivery for a hands-on, visible, and strategic leadership role. The Director reports directly to the CEO and works with administrative, consultative, and executive personnel across the company. The role leads day-to-day client delivery and is accountable for the performance of consulting programs, projects, support, the helpdesk, the network operations center, and managed services delivery. It also oversees consultant dispatch and strategic client relationships, with a focus on successful engagements and outcomes.

Requirements

BA/BS in Business or related experience.
Proven track record leading people in a professional services environment.
Hands-on work style, strong communication skills, and a team-player approach, with willingness to roll up sleeves to get the job done.
Must have previously worked for a Managed Service Provider and have experience with SMBs.
Proven track record of project management.

Responsibilities

Lead the day-to-day aspects of client delivery.
Account for the overall performance of consulting programs, projects, support, the helpdesk, the network operations center, and managed services delivery.
Oversee the consultant dispatch team and strategically manage and align resources to exceed client expectations.
Own strategic client relationships to support clients’ strategic growth and technological advancement.
Ensure successful client engagements and service delivery with reference-able outcomes.
Perform additional responsibilities as assigned from time to time.