VP of Client Delivery

Accommodations Plus International•Melville, NY

About The Position

Accommodations Plus International (API) is seeking an experienced Vice President of Client Delivery to lead teams supporting clients in their vertical. The VP serves as the voice of the customer, ensuring that Operations, Technology, Product, and Accounting delivery functions align with client success. The role also mentors staff, fosters teamwork, and facilitates strategic initiatives on behalf of clients. The VP leads and develops Account Managers and Directors, oversees regional or client-specific Operations and Sourcing teams, and partners with Technology, Product, and Accounting to prioritize and resolve client requests. This position builds relationships with client stakeholders at all levels; oversees client accounts, retention, renewals, and growth opportunities; and provides executive oversight for projects and client initiatives. The VP also provides regular portfolio updates to executive leadership and promotes coordination across airline accounts. This is a full-time position with Monday-through-Friday core business hours. Evening and weekend work may be required as duties demand, and travel may be up to 50%. The role operates in a professional office environment and routinely uses standard office equipment.

Requirements

10 or more years of experience in Account Management, Client Services, or a similar function.
At least 5 years in a senior leadership role within the travel industry, working closely with hotels.
Ability to manage workload in a fast-paced environment and use experience and judgment to plan and accomplish goals.
Sound judgment and leadership skills.
Strong implementation and operations experience.
Attention to detail and ability to produce high-quality work.
Ability to represent API positively in customer-facing situations.
Strong Microsoft Office skills, especially Excel.
Exceptional verbal and written communication skills.
Customer service and client relationship skills.
Ability to work with and understand diverse cultures domestically and abroad.
Organized, proactive self-starter who can work independently.
Ability to multitask and work well under strict deadlines in a fast-paced environment.
Flexible schedule and availability for limited travel based on business needs.
Bachelor's degree in Business, Management, or a related field.

Nice To Haves

MBA or equivalent advanced degree preferred.

Responsibilities

Lead, grow, and manage a team of Account Managers and Directors to ensure appropriate processes, client focus, and communication.
Oversee regional or client-specific Operations and Sourcing teams.
Partner with Technology, Product, and Accounting to raise, consolidate, and prioritize requests through resolution or implementation.
Develop and maintain strong relationships with clients and key stakeholders at all levels, positioning the company as a trusted partner.
Manage multiple projects from initial concept through final implementation.
Organize and coordinate business reviews, savings matrices, new client implementations, and other client-specific initiatives.
Develop team members through coaching, growth planning, recognition, promotion processes, open dialogue, and training opportunities.
Oversee client accounts to support long-term retention and contract renewals, and identify upselling and cross-selling opportunities.
Provide team members with guidance, goal setting, and regular performance feedback.
Provide executive oversight for client projects, ensuring timelines, budgets, and client expectations are met.
Become knowledgeable about API technology platforms and help ensure clients are aligned with appropriate software solutions.
Provide executive leadership with regular updates on client portfolio performance, key risks, and strategic initiatives.
Ensure consistent communication and coordination across airline accounts through weekly team meetings and one-on-one sessions with direct reports.
Directly lead managers and directors within the vertical.