VP, Client Services

fingerpaint

11d

About The Position

The Vice President, Client Services, is a senior executive responsible for strategic oversight and management of a major portfolio of client business. Serving as a key bridge between the agency’s scientific expertise and business objectives, the VP directly drives revenue, growth, and client retention. The role provides top-level strategic guidance and financial accountability across multiple accounts, champions process improvement, and develops senior talent. Fingerpaint Medical provides medical communications solutions for pharmaceutical and biotech companies, helping them communicate complex scientific data effectively so healthcare providers can make informed decisions that advance patient care. Its targeted educational programs and strategic communications support product adoption and commercial success in competitive therapeutic areas. The VP leads client relationships and provides strategic and organizational guidance to internal and client teams. The position oversees account staffing, financial performance, forecasting, revenue growth, new business development, and client retention. It also provides senior oversight, mentorship, and performance management for Client Services teams; collaborates with operations leadership to improve processes; and represents the organization in the industry.

Requirements

Bachelor’s degree in a relevant field (minimum).
10+ years of progressive pharmaceutical and/or medical communications agency experience, with sustained success in a high-level leadership capacity.
Prior experience as an Account Director.
In-depth knowledge of the pharmaceutical and agency industries, including the product lifecycle and marketing mix.
Exceptional business acumen and financial skills necessary to manage P&L responsibilities for a portfolio of accounts.
Expertise in relationship management and a proven ability to build and maintain trust with internal teams and external clients.
High-level scientific knowledge and a thorough understanding of medical publications and affairs to guide complex strategies.
Ability to navigate changing industry compliance requirements and technological evolution without compromising regulations.
Ability to handle personnel issues with tact, discretion, and authority.
Ability to travel up to 10–15% annually.

Nice To Haves

An advanced degree, such as PharmD, BSN, PhD, MS, or MBA.

Responsibilities

Serve as the principal business partner to lead client executives, monitor the marketplace, and guide strategic and tactical changes aligned with brand goals.
Provide organizational leadership to internal and client teams, adjusting processes and workflows to client needs and market dynamics.
Resolve complex strategic and operational conflicts between staff, teams, or clients when expectations do not align with service agreements.
Use scientific and medical communications expertise to guide compliant strategies and ensure deliverables advance client objectives.
Be accountable for overall client satisfaction and achievement of client goals and objectives.
Manage staffing for a portfolio of accounts to support sustainable growth and profitability.
Oversee revenue forecasting across multiple accounts and control costs by monitoring financial metrics, reports, and trends.
Drive revenue, growth, and client retention by identifying account expansion opportunities.
Maintain the portfolio’s financial health and achieve revenue goals.
Participate in new business development, prospecting, and onboarding.
Provide strategic oversight to Client Services leads (ADs/SADs/GADs) managing complex client relationships and ensuring regulatory compliance.
Mentor and develop talent across Client Services, including handling difficult personnel situations involving underperforming team members.
Collaborate with operations leadership to improve internal processes, profitability, and efficiency.
Maintain knowledge of management software and financial tracking systems to provide authoritative guidance.
Manage team dynamics and foster innovation, a growth mindset, and high-quality work.
Conduct annual performance reviews and identify developmental opportunities for team members.
Represent the organization in the industry, build company capabilities, and contribute to its reputation as a thought leader.
Ensure creative and scientific output is on strategy, on message, and exceeds client expectations.
Ensure the team follows agency processes for estimates, change orders, workflow, and other protocols.