Orchard - VP, Client Services & Digital Transformation

Enero•New York, NY

1d•$180,000

About The Position

The VP, Client Services & Digital Transformation has end-to-end accountability for an account or group of accounts, bringing together strategic and creative direction, client leadership and growth, program governance, delivery oversight, and commercial control. The role consolidates responsibilities previously divided between a Group Business Director and a Programme Lead, combining strategic ownership with delivery governance. The VP shapes digital transformation roadmaps across customer experience, data, and platforms; guides strategy and creative quality; and oversees integrated planning and release delivery across multidisciplinary teams. The role also leads regulated digital delivery, commercial and resource management, senior client relationships, team development, and new business and account growth. Orchard is a creative and technology agency within the ASX-listed Enero Group, serving clients across health, consumer, and automotive sectors in Australia and the US. The position offers autonomy, access to senior leadership, and an opportunity to shape how AI influences delivery. Compensation is up to USD 180,000 per year.

Requirements

At least 10 years of experience leading complex digital delivery in an agency or consulting environment.
Strong track record managing large portfolios with multiple concurrent workstreams and senior stakeholders.
Working knowledge of digital platforms, CMS-led delivery, CRM ecosystems, content production, and integrated campaign execution.
Ability to work at the intersection of strategy and technical architecture, ask sharp questions, learn quickly, and translate technical constraints into client-ready narratives and vice versa.
Strong commercial judgment and confidence in forecasting, scoping, change control, opportunity shaping, and proposal development.

Nice To Haves

Experience in regulated or approval-heavy environments, such as health, pharma, animal health, or similarly complex sectors.
Ability to translate ambiguity into clear plans, structure, and team actions.
Confidence handling senior stakeholders with calm, clarity, and credibility.
Strong leadership skills, including experience developing delivery talent and raising team standards.
High attention to detail while maintaining awareness of broader commercial and delivery considerations.
A pragmatic, hands-on leadership style that is structured, collaborative, and accountable.

Responsibilities

Write proposals, strategies, and briefs that inspire strong work and meet clients’ business and marketing objectives.
Understand client business needs and identify opportunities to shape digital transformation roadmaps spanning customer experience, data, and platforms.
Lead planning and forecasting of client plans aligned with digital transformation or integrated roadmaps.
Advise clients and agency teams on digital and AI-enabled innovations.
Inspire creative thinking, assess ideas, and uphold quality in thinking and delivery.
Own the integrated roadmap and release calendar across UX, engineering, content, analytics, and agency partners.
Run cross-program cadences and maintain decision, dependency, and change logs.
Keep projects on schedule and within scope in partnership with strategy and delivery teams.
Identify and embed ways of working that improve delivery quality, speed, and cost-effectiveness.
Build a scalable delivery model across multiple brands and stakeholders.
Align non-functional requirements, security, analytics, and QA readiness across workstreams.
Establish go-live checklists and do-not-proceed tracking, and lead post-release retrospectives.
Lead delivery in regulated or approval-heavy environments, planning for regulatory and legal review, stakeholder sign-off, and market-specific complexity.
Maintain documentation, decision tracking, and change visibility across workstreams while balancing speed and quality with client compliance processes.
Align team capacity to the roadmap and manage forecasts, invoicing rhythms, and revenue phasing.
Standardise estimation practices and enforce change control across workstreams.
Own budget and resource planning, allocation, and management in association with Directors.
Ensure clients are charged efficiently and accurately for work performed.
Own portfolio financial health, including forecasting, burn tracking, margin awareness, early risk identification, and recovery planning.
Identify and qualify new work opportunities early, shaping scope and commercial approaches before formal briefs arrive.
Maintain a program-level source of truth covering RAG status by track, KPIs, runway, and key decisions.
Work across business units and brand teams within enterprise clients to translate fragmented stakeholder agendas into a coherent ecosystem vision.
Partner with Project Management on scope, commercials, and senior stakeholder alignment.
Provide clients with communications counsel and strategic advice, and build strong senior stakeholder relationships.
Resolve client service problems before escalation and communicate concerns to the agency team as needed.
Present and sell agency ideas and work to senior audiences.
Manage and direct account and delivery teams to deliver high-quality work.
Train, support, mentor, and develop the professional competencies of the wider team and drive group performance.
Maintain a collaborative team culture and foster creativity and innovation.
Run regular team meetings to review progress, surface problems, and correct course.
Manage multiple projects and clients while maintaining quality and control.
Proactively grow accounts under the role’s remit and seek opportunities for additional services within the client portfolio.
Lead and drive new business efforts in response to client briefs and pitch opportunities.