Executive Director, Co-Brand Card Management
About The Position
As an Executive Director, Co-Brand Card Management in Co-Brand Card, you own the strategy and delivery of card management capabilities across the co-brand portfolio. You lead the suite of capabilities, products, and services that enable Chase and its partners to offer secure, intuitive online account management features across various channels. You set the roadmap for areas such as partner and customer identity, multi-card and authorized user management, upgrades, virtual cards, payments, and lending experiences. The role involves shaping customer experiences across everyday servicing, lending, and AI-powered experiences. You help partners deliver experiences their customers value while growing usage, engagement, and lending adoption. You also lead product teams and serve as a senior product leader for external partners, translating partner-specific needs into scalable platform capabilities.
Requirements
- Demonstrated experience leading and developing large, high-performing product organizations.
- Experience owning external partner or merchant relationships from onboarding through delivery and lifecycle management.
- Ability to communicate complex product and risk topics clearly to senior stakeholders and external partners.
- Experience setting product strategy and roadmaps in regulated environments, such as financial services, payments, or credit.
- Hands-on experience delivering AI-enabled product capabilities, including evaluation approaches and controls appropriate for customer-facing experiences.
- Experience designing personalization and experimentation programs using data and machine learning.
- Proven cross-functional leadership across technology, design, data and analytics, operations, risk, legal, compliance, and marketing.
- Strong product judgment and ability to make data-informed trade-offs in ambiguous, fast-moving environments.
- Authorization to work for any employer in the United States; the employer cannot provide or take over immigration visa sponsorship.
Nice To Haves
- Experience with co-brand or partner-branded credit card programs.
- Experience in lending, credit decisioning, pricing, and customer disclosures.
- Familiarity with digital wallet provisioning, tokenization, and virtual card capabilities.
Responsibilities
- Own the strategy, design, and delivery of partner-led online credit card servicing and card management, including integration models and APIs.
- Define and lead a multi-year card management roadmap across the co-brand portfolio, balancing partner needs, customer experience, business outcomes, and regulatory requirements.
- Set the strategy and roadmap for AI-enabled servicing experiences across partner channels, beginning with guided self-service and scaling to action-taking workflows with safe controls.
- Establish the operating model for responsible AI, including evaluation, monitoring, human escalation paths, and alignment with risk, legal, and compliance.
- Partner with lending, risk, design, product, and technology stakeholders to deliver compliant lending and pricing experiences within servicing journeys.
- Lead personalization strategy across servicing and lending experiences using data, machine learning, and experimentation to tailor prompts, offers, and actions.
- Define success metrics and quality standards for digital and AI-enabled servicing, such as task completion, customer experience, and appropriate containment, and drive continuous improvement.
- Serve as the senior product leader for external partners, aligning on strategy, onboarding, delivery, and lifecycle management.
- Translate partner-specific needs into scalable, reusable platform capabilities.
- Build, develop, and retain high-performing product teams with a clear operating cadence for prioritization, decision-making, and delivery.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in the form of cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
