Executive Director, Clinic Operations (ENT)

Proliance Surgeons•Edmonds, WA

1d•$170,572 - $307,030

About The Position

The Executive Director, Clinic Operations is the highest non-physician practice executive for the designated Care Centers, overseeing a team of senior managers responsible for essential facility functions. The role provides leadership in physician practice management, governance, finance, marketing, revenue cycle, information systems, and human resources, and builds operational infrastructure to support current and projected growth. The Executive Director leads continuous improvement efforts while maintaining or enhancing employee and patient experiences and improving each clinic’s financial viability. The position works closely with Central Service Office (CSO) staff, managing partners, physicians, and Proliance senior leadership. It reports directly to the Proliance Chief Operations Officer and to the physician leaders of Bellevue ENT, Puget Sound ENT, and South Seattle Otolaryngology. The role also serves on Proliance committees and ad-hoc teams, championing initiatives within the Executive Director’s areas of expertise.

Requirements

Bachelor’s degree in health care administration, business, or a related field; relevant experience may be considered in lieu of a formal degree.
At least five years of progressively responsible health care administration experience, ideally in an independent medical group and involving clinics or ambulatory surgery centers and ancillary services.
Progressive clinic management and senior administrative experience.
Demonstrated expertise in finance, human resources, marketing, operations, and strategy.
Knowledge of computerized information systems, practice management software, PACS, EMR/EHR, and Microsoft Office applications, including Word, Excel, and PowerPoint.
Working knowledge of reimbursement regulations, compliance laws and policies, healthcare administration regulations and guidelines, and the changing healthcare market.
Advanced knowledge of revenue cycle management and experience improving revenue cycle metrics and benchmarks.
Advanced understanding of and adherence to safety, risk management, precautionary procedures, and confidentiality requirements, including HIPAA.
Strong leadership, training, mentoring, delegation, organization, and time-management abilities, with attention to quality, detail, accuracy, and completion.
Ability to lead strategically while also serving as a hands-on leader and high-performing individual contributor.
Excellent judgment, strategic and creative thinking, communication, interpersonal, problem-solving, and decision-making skills.
Collaborative leadership style and ability to influence change, build consensus, establish trust, and work effectively with patients, physicians, teammates, leaders, board members, and community leaders.
Compassionate, collegial, team-oriented approach suited to a high-performance culture; demonstrates patience, composure, cooperation, ethics, and integrity.
Self-motivated and able to work independently and collaboratively, manage multiple priorities, coordinate activities, exercise initiative, and focus on immediate and long-range goals.
Ability to remain objective, adapt to change and unexpected events, handle ambiguity, and maintain a positive mindset.
Willingness and ability to work varied hours and maintain dependable attendance.

Nice To Haves

Master’s degree in health care administration, business, or a related field.
Experience in an independent medical group environment, including management of clinics or ambulatory surgery centers and ancillary services.

Responsibilities

Work with managing partners, physicians, and Proliance senior leadership to strategically guide Care Center growth, build infrastructure, and develop industry relationships.
Develop and direct short- and long-term plans that translate strategic goals into actionable steps across staffing, patient and surgeon experience, facilities, information systems, operations, and safety.
Collaborate with physician leadership, CSO leadership, and Care Centers on initiatives that advance Proliance’s mission and vision.
Develop annual action plans and budgets to support strategic planning, including objectives and performance metrics.
Assume full P&L accountability for assigned Care Centers and improve key performance indicators, including patient volumes, accounts receivable management, and net income after operating expenses.
Lead a team of senior managers in achieving strategic and operational objectives.
Plan, develop, and organize departments, and implement, evaluate, and direct Leadership Team activities.
Promote rapport among departments and interdisciplinary decision-making in daily operations.
Implement organizational policies as directed by the Care Center Executive Committee and/or Central Service Office.
Represent Proliance to outside agencies.
Develop cost-effective marketing approaches in collaboration with CSO Marketing staff.
Build and strengthen relationships with hospitals, Care Centers, and providers.
Apply continuous process improvement across the Care Center’s lines of business.
Manage physician recruitment, onboarding, and compensation administration in partnership with CSO departments as needed.
Lead day-to-day operations, without necessarily directly managing all operational functions.
Provide direction, coaching, and mentorship to senior leadership and others on business matters and continuous improvement.