Medical Assistant - ENT Clinic

University of Arkansas System•Little Rock, AR

About The Position

The Medical Assistant works under the direct supervision of the clinic physician, assisting with patient examinations and treatment. Duties include interviewing patients, measuring and recording vital signs, and entering information in the Electronic Medical Record (EMR). The Medical Assistant also draws and collects blood samples, prepares specimens for laboratory analysis, and prepares treatment rooms for examinations. Administrative duties may include registering and scheduling patients for appointments and procedures using registration and scheduling systems. The position also involves collecting medical histories and vital signs, advising patients about treatment, medication, and physician instructions, and supporting patient appointment scheduling. The Medical Assistant greets patients, registers and checks them out, collects payments, issues receipts, and verifies insurance coverage. The role requires professional, courteous communication, confidentiality, collaboration with coworkers and other departments, and adherence to patient- and family-centered care principles and conduct guidelines. Other duties may be assigned.

Requirements

High school diploma, GED, or formal educational equivalent.
Successful completion of an accredited Medical Assistant program.

Nice To Haves

Previous experience in an ambulatory care setting.

Responsibilities

Collect and record patients’ medical histories and acquire vital signs.
Advise patients regarding treatment, medication, and specific physician instructions.
Collect laboratory samples and complete documentation for submission to the laboratory.
Manage patient appointment schedules, balancing medical needs with patients’ timetables.
Greet patients and customers professionally and courteously upon arrival at the clinic.
Register and check out patients, collect payments, issue receipts, and verify insurance coverage.
Interact with and assist the public professionally and in a friendly manner.
Communicate effectively and provide accurate and complete information while maintaining confidentiality when necessary.
Maintain positive working relationships with coworkers, management, and ancillary departments.
Follow the Core Concepts of Patient and Family Centered Care and Basic Code of Conduct Guidelines.
Assist internal and external stakeholders with exceptional customer service.
Perform other duties as assigned.