Medical Assistant - ENT

Frederick Health•Frederick, MD

4d•$20 - $28•Onsite

About The Position

Frederick Health is seeking a full-time Medical Assistant for its ENT medical office, Monday through Friday, 8 a.m. to 5 p.m. The Medical Assistant performs clinical and some administrative duties under the direction of medical group providers. Duties include preparing patients for examination, obtaining and recording vital signs and patient histories, and assisting with medical procedures. The role supports Frederick Health’s mission and complies with its Standards of Behavior. The Medical Assistant provides patient care across all age groups, from neonates through geriatric patients. The role requires knowledge of lifespan growth and development and the ability to assess patient information and provide care appropriate to age-specific needs, following department policies and procedures. The position involves medium physical work, including occasional lifting, carrying, pushing, and pulling, as well as moderate walking and standing. Ergonomic risk factors include repetitive motion, forceful exertion, and awkward postures. This is a Blood Borne Pathogen Exposure Risk Category A position, with exposure to blood or body fluids. The position reports to the Practice Manager. Frederick Health offers a benefits package that may include health, dental, and vision insurance; employer-paid life insurance, short-term income replacement, and long-term disability for eligible employees; paid time off; a 403(b) retirement plan with employer match for eligible employees; free financial planning sessions; educational assistance; and an employer-paid Employee Assistance Program. Pay is based on experience, skills, and education. The hourly range is $20.00 to $27.77.

Requirements

One to two years of experience in a medical practice or clinical setting.
Current CPR certification.
Computer skills, preferably including EMR and Microsoft Office applications; knowledge of the organization’s EMR is preferred.
Ability to work independently and in a team-based environment.
Maintain current knowledge and skills to provide appropriate care to neonates, infants, children, adolescents, adults, and geriatric patients.
Know lifespan growth and development principles and be able to assess patient-status information, identify age-specific needs, and provide care according to department policies and procedures.

Nice To Haves

Certified or licensed Medical Assistant; CNA, EMT, or LPN credentials are also noted as preferred.
Associate degree or higher in healthcare preferred.
Knowledge of Frederick Health’s organizational EMR preferred.

Responsibilities

Escort patients to examination rooms promptly to support patient flow.
Interview patients and record medical histories, medications, and allergies in the medical record.
Obtain and document vital signs in the EHR and notify providers of concerns.
Record medications and laboratory results in the EHR and update information at each visit.
Educate patients and families about treatment procedures, medications, and provider instructions.
Assist physicians with examinations and routine and complex medical procedures.
Prepare for procedures according to physician preferences and establish and maintain a sterile field.
Perform minor medical procedures, including dressing changes, phlebotomy, and injections; remove staples, sutures, and drains when requested by a physician.
Know and prepare the equipment and procedures needed to support physicians based on practice needs.
Collect laboratory specimens and prepare them for testing.
Document information in the EHR completely, clearly, accurately, and legibly.
Process prescription refills as instructed, provide prescription information to pharmacies, record it accurately in the EHR, and use e-prescribing (eRX).
Direct calls appropriately, take accurate messages or respond using knowledge of medical policies and procedures, respond promptly to phone messages, follow up with patients, and document urgent concerns and resolutions in the EHR.
Review medical tests and results for abnormalities, notify providers when indicated, and file results accurately in the EHR.
Prepare, clean, and stock treatment rooms; maintain supplies and ensure they are within expiration dates.
Dispose of contaminated instruments and materials properly; clean and sterilize equipment.
Ensure medical equipment is in proper working order through the responsible inspecting party.
Assist with orienting new staff to the practice, policies, and procedures.
Understand quality and service measures and goals and support improvement efforts.
Help translate population health and quality program requirements into operational workflows.
Work with site personnel to achieve quality and service measures.
Provide systematic, continuous, patient-centered care and support the patient-centered medical neighborhood and the importance of primary care.
Help manage patient experience concerns and participate in customer service initiatives.
Comply with organizational quality control and infection control standards.
Participate in department performance improvement activities and develop strategies to improve patient care.
Support leadership with day-to-day operations and perform other duties as assigned.