Medical Assistant - ENT

Frederick Health•Frederick, MD

About The Position

Frederick Health is hiring a full-time Medical Assistant for its ENT medical office, Monday through Friday, 8 a.m. to 5 p.m. Under the direction of medical group providers, the Medical Assistant performs clinical duties and some administrative functions, including preparing patients for examinations, taking and recording vital signs and patient histories, and assisting with procedures. The role supports Frederick Health’s mission and complies with its Standards of Behavior. The Medical Assistant provides patient care across all age groups, from neonates through geriatric patients. The role requires knowledge of growth and development across the lifespan and the ability to assess patient information, identify age-specific needs, and provide appropriate care. The position involves blood-borne pathogen exposure and medium physical work, including specified lifting, carrying, pushing, and pulling, as well as moderate walking and standing. The position reports to the Practice Manager. The hourly pay range is $20.00–$27.77, with pay based on experience, skills, and education. The role is non-exempt; shift differential and/or overtime may apply where applicable.

Requirements

One to two years of experience in a medical practice or clinical setting.
CPR certification.
Computer skills, preferably including EMR and MS Office applications; knowledge of the organization’s EMR is preferred.
Ability to work independently and in a team-based environment.
Maintain current knowledge and skills to provide appropriate care and contact for patients across all age groups: neonates, infants, children, adolescents, adults, and geriatric patients.
Knowledge of growth and development across the lifespan and ability to assess patient status, identify age-specific needs, and provide appropriate care.
Ability to perform medium physical work: lift up to 50 pounds infrequently, carry up to 25 pounds while walking, push or pull up to 75 pounds infrequently or up to 115 pounds occasionally, and perform moderate walking and standing.
Ability to perform work involving repetition, forceful exertion, and awkward postures such as reaching, twisting, bending, kneeling, squatting, overhead work, or holding fixed positions.
The position has blood-borne pathogen exposure risk, Category A, and will involve exposure to blood or body fluids.

Nice To Haves

Certified or licensed Medical Assistant; CNA, EMT, or LPN qualification is also noted as preferred.
Associate degree or higher in a healthcare field preferred.
Knowledge of Frederick Health’s EMR preferred.

Responsibilities

Escort patients to examination rooms in a timely manner to maintain patient flow.
Interview patients, obtain medical information, and record histories, medications, and allergies in the medical record.
Obtain and record vital signs in the EHR and notify providers of concerns.
Record medications and laboratory results in the EHR and update information at each visit.
Educate patients and families about treatment procedures, medications, and physician instructions.
Assist physicians during examinations and routine and complex medical procedures; prepare for procedures according to physician preference and maintain a sterile field.
Perform minor medical procedures, including dressing changes, phlebotomy, and injections; remove staples, sutures, and drains when requested by a physician.
Use the equipment and procedures needed to support physician care based on the practice’s needs.
Collect laboratory specimens and prepare them for testing.
Document accurately, clearly, completely, and legibly in the EHR.
Process prescription refills as instructed, provide prescription information to pharmacies, record prescription information in the EHR, and use eRX.
Direct calls appropriately, take accurate messages, respond using knowledge of medical policies and procedures, promptly respond to phone messages, and follow up with patients.
Communicate urgent concerns and their resolution in the EHR.
Review medical tests and results, notify providers immediately when abnormalities are indicated, and file results accurately in the EHR.
Prepare treatment rooms, keep them neat and clean, and stock them with supplies.
Dispose of contaminated instruments and materials properly; maintain supplies and ensure they are not expired.
Ensure medical equipment is in proper working order through inspection by the responsible party, and clean and sterilize equipment.
Assist with orienting new staff to the practice, policies, and procedures.
Understand quality and service measures and goals and support improvement efforts.
Help translate population health and quality program requirements into operational workflows.
Work with site personnel to achieve quality and service measures.
Provide systematic, continuous, patient-centered care, supporting patient-centered medical neighborhoods and the importance of primary care.
Help manage patient experience concerns and participate in customer service initiatives.
Comply with organizational quality-control and infection-control standards and enforce infection-control standards.
Participate in department performance-improvement activities and develop strategies to improve patient care.
Support leadership with day-to-day operations and perform other duties as assigned.