Medical Assistant- ENT

Cedars-Sinai•Los Angeles, CA

17h•$25 - $34

About The Position

The Medical Assistant is a member of the patient care team and supports positive patient relations, accurate telephone communication, and verification of patient information by interviewing patients and confirming the purpose of their visit. The role prepares patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summaries. The Medical Assistant is trained to schedule appointments and performs routine duties related to collecting and maintaining current patient demographic and insurance information. The position also supports patient flow, exam-room readiness, equipment and supply maintenance, quality assurance activities, and adherence to infection-prevention standards and department procedures.

Requirements

High school diploma or GED.
Medical Assistant Certificate from an accredited educational program.
Basic Life Support certification from the American Heart Association and/or the American Red Cross for Healthcare Providers, required upon hire.

Nice To Haves

Two years of experience working as a Medical Assistant in an outpatient clinical or medical office setting.

Responsibilities

Greet patients, take appropriate vital signs, review current medications, and record information in the medical record.
Assist with tracking and monitoring department-specific data.
Explain policies, procedures, or services to patients using clinical or administrative knowledge within the scope of practice.
Manage patient care flow and assist with monitoring CS-Link message pools and standard work.
Set up exam and procedure rooms based on patient visit needs.
Monitor inventory in clinical areas according to standard work.
Clean and reprocess equipment and supplies according to standard work and department guidelines.
Address patient, physician, and staff concerns and escalate them as appropriate.
Assist with quality assurance measures for suites, including recording quality-control testing on designated equipment.
Assist with patient inquiries or complaints, direct them to appropriate medical staff, and follow up to ensure satisfactory resolution.
Monitor personal workflow to identify opportunities for improvement.
Participate in daily huddles and staff meetings.
Adhere to infection-prevention standards, department policies, and guidelines.
Communicate with patients by telephone accurately.
Interview patients to verify patient information and confirm the purpose of visits.
Perform preliminary physical tests, take blood pressure, weight, and temperature, and report patient history summaries.
Schedule appointments and collect and maintain current patient demographic and insurance information.