Executive Casino Host (Planet Hollywood Las Vegas)

Caesars Entertainment•Las Vegas, NV

7d•Onsite

About The Position

The Executive Casino Host builds and maintains strong relationships with gaming customers by delivering personalized, attentive service and creating memorable experiences. The role develops new player relationships and maintains engagement with existing guests through thoughtful amenities and meaningful interactions. As a trusted guest contact, the host anticipates needs, addresses concerns, supports guest loyalty and repeat visits, and contributes to the overall success of Planet Hollywood Las Vegas.

Requirements

At least an associate degree.
At least five years of experience in gaming, casino marketing, public relations, or a related field.
Exceptional guest-service skills and the ability to create personalized experiences.
Ability to resolve guest concerns professionally while balancing guest satisfaction with company interests.
Strong relationship-building, influence, and collaboration skills across all levels.
Clear and professional verbal and written communication skills.
Creativity and innovation in enhancing guest satisfaction and the overall experience.
Ability to remain composed and professional in all situations.
Ability to maintain strict confidentiality of company information and guest data.
Integrity and adherence to standards in a regulated gaming environment.
Professional representation of the company and ability to serve as a role model.
Ability to comply with regulatory, company, and departmental policies and procedures.
Ability to work flexible hours as required by business needs.
Must be at least 21 years old and obtain and maintain a valid Nevada Gaming Board license and Alcohol Awareness card.
Ability to sit, stand, or walk for extended periods of up to four hours and move quickly throughout the casino floor.
Ability to manage multiple guest demands in a fast-paced environment.
Sufficient visual and auditory acuity to monitor and respond to the immediate environment.
Ability to operate computers and standard office equipment with appropriate manual dexterity.
Ability to push, pull, reach, bend, twist, stoop, kneel, and perform repetitive hand motions.
Ability to work in noisy areas where guests may use tobacco products.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and experience.

Responsibilities

Establish and maintain players’ goodwill based on personal knowledge of each individual.
Greet and host players.
Assist in developing invitation lists for special events and planning those events.
Coordinate activities regularly with other team members.
Organize and participate in off-property functions such as dinners, cocktail parties, and golf tournaments.
Develop incremental trips for players.
Stay informed about competitors’ promotional methods.
Provide player complimentaries in accordance with guidelines.
Explain program terms and qualifications to prospective gaming customers.
Deliver personalized guest service, resolve concerns professionally, and help create memorable experiences.
Maintain confidentiality of company information and guest data and comply with regulatory, company, and departmental policies.