EXECUTIVE HOST CASINO
About The Position
The Executive Host Casino (Player Development Executive) markets, evaluates, recruits, and maintains relationships with new Southern California players. The role builds guest relationships through professionalism and personality, monitors guest feedback and participation to evaluate program effectiveness, and prepares, coordinates, hosts, and administers complimentary and guest events. The position uses casino-industry experience, marketing tools, resort amenities, contacts, and player databases to attract and retain premium players. It works toward player-development and casino-revenue goals, supports guest service and event activities, and assists with the ongoing education of Casino Hosts and Player’s Club staff. The role has no supervisory responsibilities, though it is responsible for the ongoing education of the Casino Host. Duties may change to meet company business needs.
Requirements
- Must be at least 21 years of age.
- High school diploma or GED equivalent required.
- Minimum of three years of casino experience.
- Excellent communication skills and a friendly, outgoing personality.
- Must be a self-starter who is flexible, versatile, and responsible.
- Must be able to work all schedules, days, and shifts; complete flexibility is required.
- Computer skills required.
- Travel may be required.
Nice To Haves
- Three years of gaming experience preferred.
- Prior customer service and sales experience preferred.
Responsibilities
- Market, evaluate, recruit, and maintain relationships with new Southern California players.
- Use casino-industry experience, outside acquisition campaigns, resort amenities, and contacts to attract and retain premium players.
- Use computer databases to identify target players and develop, maintain, and analyze player databases for opportunities and productivity.
- Speak with players in person and by telephone to market promotions and events; walk through the casino to identify registered and prospective players.
- Approve and monitor complimentary benefits based on player performance.
- Attend player events, interact with invited players, and provide professional, courteous guest service.
- Meet goals for daily calls and letters to current, inactive, and prospective high-end players, as well as monthly casino revenue and player development.
- Assist with the ongoing education of Casino Hosts and Player’s Club staff.
- Work with internal customers to support a productive work environment and completion of projects.
- Assist in planning and hosting special events on and off property, dinners, tournaments, promotions, and other department or company events.
- Monitor guest feedback and participation to assess program effectiveness.
- Prepare, coordinate, host, and administer complimentary and guest events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
