Casino Host

Nisqually Red Wind Casino • Olympia, WA

2d • Onsite

About The Position

The Casino Host develops and maintains strong relationships with valued players, identifies and attracts new clientele, and promotes loyalty through exceptional guest service and tailored incentives. The role supports the casino’s success by maximizing player satisfaction, encouraging repeat business, and contributing to revenue growth through proactive engagement, hospitality, and professionalism.

The Casino Host provides outstanding guest service and fosters relationships with new and established players to enhance their gaming experience. Responsibilities include identifying high-value guests and extending personalized offers and amenities to encourage more frequent visits. The role works with marketing, player development, and operations teams to promote loyalty programs, coordinate special events, and meet guest experience, retention, and revenue goals.

Nisqually Red Wind Casino’s mission is to enhance the continued economic viability and quality of life of the Nisqually Indian Tribe, its Team Members, and neighboring communities. Its vision is to create incredible experiences, guided by the core values of integrity, communication, accountability, respect, and teamwork.

Requirements

• High school diploma or GED.
• At least two years of relevant casino experience in a strong sales-oriented position, or three years of outside sales experience with a demonstrated history of managing and growing a personal client portfolio.
• Excellent interpersonal and sales skills, with the ability to engage a diverse portfolio of guests.
• Proficiency in computer systems and software.
• Customer Relationship Management (CRM) database experience.
• Experience planning, organizing, and managing special events.
• Ability to communicate clearly and effectively to groups or over a public address system in a way that contributes to an exciting entertainment atmosphere.
• Valid driver’s license and driver’s abstract with no disqualifying events under the NRWC Safe Driver Policy.
• Ability to drive guests to off-site events in an NRWC company vehicle.
• Excellent communication and organizational skills.
• Strong guest-service and problem-solving skills.
• Self-motivated, sales-oriented mindset focused on guest loyalty and retention.
• Excellent decision-making skills and the ability to make sound judgments.
• Ability to stand or walk for the duration of the shift.
• Manual and finger dexterity to operate a personal computer and complete routine paperwork.
• Ability to tolerate a smoke-filled, noisy environment for extended periods.

Nice To Haves

• Three or more years of related Casino Host experience.
• One or more years of experience using a Casino Player Tracking System.
• Certification in Red Wind’s “Service First” Program.

Responsibilities

• Deliver exceptional guest service in alignment with Red Wind’s “Service First” philosophy for internal and external guests.
• Frequently interact with the casino’s most valuable guests to build and maintain VIP loyalty.
• Use property amenities, programs, and available tools to increase targeted players’ loyalty and visitation.
• Develop and maintain strong relationships and regular communication with targeted guests by telephone, email, and direct mail.
• Maintain a visible and attentive presence on the casino floor for assigned guests.
• Plan and manage guest events through coordination, invitations, hosting, costing, and follow-up reporting.
• Promote casino offerings and Loyalty Program benefits.
• Maintain general knowledge of the games offered throughout the casino.
• Complete paperwork and departmental logs accurately and on time.
• Meet the position’s attendance guidelines and follow regulatory, departmental, and company policies and procedures.
• Attend required meetings and training.
• Represent the casino at on-site and off-site events.
• Educate guests about current and future promotions to drive engagement and visitation.
• Maintain strict confidentiality of guest and casino information.
• Perform other duties as assigned.

Benefits

• Free medical, dental, and vision coverage; spouse and dependent coverage is available at low rates and reasonable deductibles.
• Free short-term disability, life, and accident insurance.
• Free meal during shift.
• Free gaming license renewals.
• Paid time off and floating holidays.
• 401(k) retirement program with a match up to 4%.
• Tuition reimbursement.
• Health and wellbeing reimbursements.
• Team Member Assistance Program, providing eligible team members and dependents confidential access to short-term professional counseling and legal services at no additional cost.
• Team Member awards and incentives, including perfect attendance awards and yearly service awards.
• Flexible spending and dependent care spending accounts.
• Career advancement opportunities.
• Periodic Team Member contests and giveaways.
• Team Member dining and gift shop discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED