Casino Host

Nisqually Red Wind Casino • Olympia, WA

1d

About The Position

The Casino Host develops and maintains strong relationships with valued players, identifies and attracts new clientele, and promotes loyalty through exceptional guest service and tailored incentives. The position supports the casino’s success by maximizing player satisfaction, encouraging repeat business, and contributing to revenue growth through proactive engagement, hospitality, and professionalism.

The Casino Host provides outstanding service to new and established players, identifies high-value guests, and extends personalized offers and amenities to encourage more frequent visits. The role works closely with marketing, player development, and operations teams to promote loyalty programs, coordinate special events, and support guest experience, retention, and revenue goals.

The position requires a high school diploma or GED and either at least two years of relevant casino experience in a sales-oriented position or three years of outside sales experience managing and growing a personal client portfolio. The successful candidate has strong interpersonal, sales, communication, organizational, guest-service, and problem-solving skills; CRM database experience; and experience planning and managing special events. A valid driver’s license and qualifying driving record are required, as the host may drive guests to offsite events in a company vehicle.

The role involves standing or walking for the duration of the shift and tolerating a smoke-filled, noisy environment for extended periods. The Casino Host must also have the manual and finger dexterity needed to operate a personal computer and complete routine paperwork.

Requirements

• High school diploma or GED.
• At least two years of relevant casino experience in a strong sales-oriented position, or three years of outside sales experience with a demonstrated history of managing and growing a personal client portfolio.
• Excellent interpersonal and sales skills, including the ability to engage a diverse portfolio of guests.
• Proficiency in computer systems and software.
• Customer Relationship Management (CRM) database experience.
• Experience planning, organizing, and managing special events.
• Ability to communicate clearly and effectively to groups or over a public address system in a way that contributes to an exciting entertainment atmosphere.
• Valid driver’s license and a driver’s abstract without disqualifying events under the NRWC Safe Driver Policy.
• Ability to drive guests to offsite events in an NRWC company vehicle.
• Excellent communication and organizational skills.
• Strong guest-service and problem-solving skills.
• Self-motivated, sales-oriented mindset focused on guest loyalty and retention.
• Excellent decision-making skills and sound judgment.
• Ability to stand or walk for the duration of the shift.
• Manual and finger dexterity to operate a personal computer and complete routine paperwork.
• Ability to tolerate a smoke-filled, noisy environment for extended periods.

Nice To Haves

• Three or more years of related Casino Host experience.
• One or more years of experience using a Casino Player Tracking System.
• Certification in Red Wind’s “Service First” Program.

Responsibilities

• Deliver exceptional guest service consistent with Red Wind’s “Service First” philosophy to internal and external guests.
• Frequently interact with the casino’s most valuable guests to build and maintain VIP loyalty.
• Use property amenities, programs, and available tools to increase loyalty and visitation among targeted players.
• Develop and maintain strong relationships and regular communication with targeted guests by telephone, email, and direct mail.
• Maintain a visible and attentive presence on the casino floor for assigned guests.
• Plan and manage guest events throughout the full cycle, including coordination, invitations, hosting, costing, and follow-up reporting.
• Promote casino offerings and loyalty program benefits.
• Maintain general knowledge of casino games.
• Complete paperwork and departmental logs accurately and on time.
• Meet the position’s attendance guidelines and comply with regulatory, departmental, and company policies and procedures.
• Attend required meetings and training.
• Represent the casino at on-site and off-site events.
• Explain current and future promotions to guests to encourage engagement and visitation.
• Maintain strict confidentiality of guest and casino information.
• Perform other duties as assigned.

Benefits

• Free medical, dental, and vision coverage; spouse and dependent coverage is available at low rates and reasonable deductibles.
• Free short-term disability, life, and accident insurance.
• Free meal during shift.
• Free gaming license renewals.
• Paid time off and floating holidays.
• 401(k) retirement program with a match of up to 4%.
• Tuition reimbursement.
• Health and wellbeing reimbursements.
• Team Member Assistance Program, including confidential short-term professional counseling and legal services for team members and eligible dependents at no additional cost.
• Team Member awards and incentives, including perfect attendance awards and yearly service awards.
• Flexible spending and dependent care spending accounts.
• Career advancement opportunities.
• Periodic Team Member contests and giveaways.
• Team Member dining and gift shop discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED