Executive Casino Host - (Paris LV)

Caesars Entertainment•Las Vegas, NV

About The Position

The Executive Casino Host builds and maintains strong relationships with gaming customers through personalized, attentive service and memorable experiences. The role develops new player relationships and maintains engagement with existing guests by anticipating needs, addressing concerns, and providing thoughtful amenities. The host supports guest loyalty, repeat visits, and the overall success of Planet Hollywood Las Vegas while serving as a trusted point of contact for guests. The position requires strong communication, creativity, and service skills, along with professionalism and discretion in a regulated gaming environment. The host represents Flamingo Las Vegas and Caesars Entertainment, complies with applicable policies and regulations, and works flexible hours as business needs require.

Requirements

At least an associate degree.
At least five years of experience in gaming, casino marketing, public relations, or a related field.
At least 21 years of age.
Obtain and maintain a valid Nevada Gaming Board license and Alcohol Awareness card.
Meet all employment eligibility requirements.
Ability to deliver high-quality customer service using experience in gaming, marketing, or public relations.
Ability to manage multiple guest demands and maintain composure in a fast-paced environment.
Ability to sit, stand, or walk for extended periods, up to four hours, and move quickly throughout the casino floor.
Sufficient visual and auditory acuity to monitor and respond to the immediate environment.
Ability to operate computers and standard office equipment with appropriate manual dexterity.
Ability to push, pull, reach, bend, twist, stoop, kneel, and perform repetitive hand motions.
Ability to work in a noisy environment, including areas where guests may use tobacco products, as required for public-facing and non-public-facing roles.

Nice To Haves

Bachelor’s degree, or an equivalent combination of education and experience.

Responsibilities

Establish and maintain players’ goodwill based on personal knowledge of each individual.
Greet and host players.
Help develop invitation lists for special events and assist with event planning.
Coordinate activities regularly with other team members.
Organize and participate in off-property functions, including dinners, cocktail parties, and golf tournaments.
Develop incremental trips for players.
Keep informed about competitors’ promotional methods.
Provide player complimentaries in accordance with guidelines.
Explain program terms and qualifications to prospective gaming customers.
Deliver personalized guest service and create memorable experiences.
Resolve guest concerns professionally while balancing guest satisfaction with company interests.
Build and maintain relationships, collaborating and influencing across all levels.
Communicate clearly and professionally with guests and team members, verbally and in writing.
Use creativity and innovation to enhance guest satisfaction and the overall experience.
Maintain composure and professionalism while upholding excellent guest relations.
Protect the confidentiality of company information and guest data.
Demonstrate integrity and uphold standards required in a regulated gaming environment.
Represent Flamingo Las Vegas and Caesars Entertainment professionally and serve as a role model.
Comply with regulatory, company, and departmental policies and procedures.
Work flexible hours as required to support business needs.