Executive Casino Host - (Paris LV)

Caesars Entertainment•Las Vegas, NV

2d•Onsite

About The Position

The Executive Casino Host builds and maintains strong relationships with gaming customers by delivering personalized, attentive service and creating memorable experiences. The role identifies and develops new player relationships while staying connected with existing guests through meaningful engagement and thoughtful amenities. The host serves as a trusted point of contact, anticipating guest needs, addressing concerns, and ensuring a consistently positive experience. Strong communication, creativity, and service skills are used to enhance guest loyalty, encourage repeat visits, and support the success of Planet Hollywood Las Vegas. The role also represents Paris Las Vegas and Caesars Entertainment with professionalism, helps provide the experience expected by the property's guests, and works in a regulated gaming environment. Work hours may be flexible to support business needs.

Requirements

Minimum associate degree.
At least five years of experience in gaming, casino marketing, public relations, or a related field.
At least 21 years of age and able to meet employment eligibility requirements.
Obtain and maintain a valid Nevada Gaming Board license and Alcohol Awareness card.
Communicate clearly and professionally, verbally and in writing, with guests and team members.
Build and maintain strong relationships and demonstrate influence and collaboration across all levels.
Demonstrate integrity, professionalism, composure, and excellent guest relations in a regulated gaming environment.
Maintain strict confidentiality of company information and guest data.
Work flexible hours as required to support business needs.
Ability to sit, stand, or walk for extended periods of up to four hours and move quickly throughout the casino floor.
Ability to manage multiple guest demands in a fast-paced environment while maintaining composure.
Sufficient visual and auditory acuity to monitor and respond to the immediate environment.
Ability to operate computers and standard office equipment with appropriate manual dexterity.
Ability to push, pull, reach, bend, twist, stoop, kneel, and perform repetitive hand motions.
Ability to work in a noisy environment, including areas where guests may use tobacco products, as required for public-facing and non-public-facing roles.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and experience.
Creativity and innovation in enhancing guest satisfaction and the overall guest experience.
Experience providing high-quality customer service using gaming, marketing, or public relations knowledge.

Responsibilities

Establish and maintain players’ goodwill based on personal knowledge of each individual.
Greet and host players.
Assist in developing invitation lists for special events and planning those events.
Coordinate activities regularly with other team members.
Organize and participate in off-property functions such as dinners, cocktail parties, and golf tournaments.
Develop incremental trips for players.
Stay informed about competitors’ promotional methods.
Provide player complimentaries in accordance with guidelines.
Explain program terms and qualifications to prospective gaming customers.
Deliver personalized guest service and memorable experiences that build guest loyalty and encourage repeat visits.
Anticipate guest needs, address concerns, and resolve guest issues professionally while balancing guest satisfaction with company interests.
Ensure compliance with regulatory, company, and departmental policies and procedures.
Maintain confidentiality of company information and guest data.