EVS Supervisor (Paris LV)
About The Position
The EVS Supervisor assists with day-to-day supervision of Environmental Services to achieve customer satisfaction and quality service while ensuring compliance with company policies and Standard Operating Procedures. The role conducts cleanliness inspections and upholds standards for a daily staff of 45 or more employees. The supervisor leads daily operations to keep casino, restroom, public, and employee areas clean, safe, and well-maintained. The role oversees department operations and staff, fosters teamwork, sets expectations, supports employee relations, and schedules and trains employees. It also handles guest inquiries and concerns, monitors equipment and employee performance, maintains adequate staffing, enforces company and safety requirements, and follows up on operational and maintenance issues. The supervisor is expected to maintain a professional, positive, guest-focused presence and perform other duties as assigned.
Requirements
- At least 2 years of cleaning, housekeeping, or EVS experience.
- At least 1 year of supervisory or leadership experience.
- Strong leadership, communication, and organizational skills.
- Strong problem-solving and decision-making skills.
- Proficiency with Microsoft Office applications.
- Must be at least 21 years old.
- Professional English verbal and written proficiency.
- Ability to perform physical tasks, including standing and walking for the duration of the shift; bending, stooping, kneeling, climbing, and ascending or descending stairs.
- Ability to work in a fast-paced environment and handle multiple tasks under time constraints.
- Ability to lift up to 70 pounds and push, pull, and lift furniture such as mattresses, tables, chairs, and lamps.
- Ability to handle sensitive staff and guest situations in a timely manner.
- Ability to tolerate required PPE, including gloves and safety glasses or goggles, and safely operate motorized equipment.
- Ability to work in a smoking and pet-friendly environment.
- Flexibility to work various shifts, weekends, and holidays.
- Ability to respond calmly and make rational decisions when handling guest and employee conflicts.
- Present oneself as a credit to Caesars Entertainment Company and encourage others to do the same.
Responsibilities
- Lead daily Environmental Services operations and ensure casino, restroom, public, and employee areas are clean, safe, and well-maintained.
- Manage and oversee department operations and staff on a daily basis.
- Foster teamwork, serve as a role model, maintain an approachable demeanor, and clearly articulate expectations.
- Take responsibility for employee relations and the department’s goals and actions.
- Set work schedules and train new hires on policies and procedures.
- Handle guest inquiries and concerns professionally and resolve them to support high guest satisfaction.
- Monitor equipment, utilities, consumption, and employee performance.
- Maintain adequate staffing levels and adjust schedules as business needs change.
- Enforce company policies, OSHA regulations, and safety standards; maintain emergency procedures and equipment.
- Identify, report, and follow up on maintenance, safety, and operational issues.
- Maintain a professional, positive, and guest-focused presence and serve as a role model for the team.
- Complete other duties as assigned.
- Perform line-level duties during emergencies or operational needs.
- Create written and financial reports.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
