Executive Asian Casino Host

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

The Executive Asian Casino Host is responsible for recognizing and maintaining relationships with high-worth, primarily Asian VIP guests of Seneca Gaming Corporation. The role assists the Vice President of Asian Marketing in managing Asian Casino Hosts and supporting short- and long-range plans to increase revenue and meet department goals. All duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The position provides high-level customer service to VIP guests, develops an assigned guest database, and works to increase play, trips, and profitability while meeting minimum standards for lift and incremental gaming activity. It also supports Asian marketing, public relations, events, promotions, reporting, customer service training, and the identification and retention of premium customers. The role requires strict confidentiality, compliance with information-security policies, attendance at meetings, and completion of required SGC training within nine months of employment. Hours are determined by a 24-hour schedule. The work environment is usually moderately loud and can be loud on the casino floor. The employee must be able to work where smoking is permitted and move throughout the casino. The position requires physical stamina and the ability to work under pressure in a fast-paced casino environment. The starting salary is $42,117.91; compensation is negotiable based on experience and education.

Requirements

Must be at least 21 years of age upon employment.
High school diploma or equivalent required.
Previous customer service experience and experience with the Asian community required; experience in the US, Canada, and abroad is preferred.
Proficiency with Microsoft Office systems.
Excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Must be able to communicate verbally in English.
Must be able to stand, walk, and move through all areas of the casino.
Must have the physical stamina and appropriate mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community.

Nice To Haves

Ability to speak fluently, read, or write in Chinese.
Ability to speak, read, or write other Asian languages and dialects.
Customer service and Asian community experience in the US, Canada, and abroad.

Responsibilities

Provide the highest level of customer service to VIP guests and follow departmental policies and procedures.
Develop and maintain an assigned VIP guest database, measured by increased play, trips, and profitability, and meet minimum standards for lift and incremental gaming activity.
Assist the Vice President of Asian Marketing in managing the Asian Marketing Department, including developing work schedules and assignments for Asian Casino Hosts and the Administrative Assistant.
Assist with Asian public relations and the development and creation of Asian marketing materials and events.
Communicate promotions, entertainment, and sporting events to VIP guests through mail, email, written or oral communication, and potentially as a spokesperson at VIP events.
Educate and encourage VIP guests to use player club cards.
Participate in and promote customer service training as needed or required.
Use the player tracking system to increase player’s club participation among VIP guests.
Assist the Vice President of Asian Marketing with tracking information and completing reports as needed or required.
Maintain strict confidentiality in all matters.
Work with Marketing and Asian Marketing to develop weekly, monthly, and quarterly promotions and coordinate with Slots and Table Games to identify and retain premium customers.
Maintain a current understanding of information-security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them.
Communicate pleasantly, professionally, and in a friendly manner with all patrons; maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of commencing employment.
Attend necessary meetings.