Asian Executive Casino Host

Jamul•Jamul, CA

About The Position

The Asian Executive Casino Host delivers superior guest service with a specialized focus on cultivating, engaging, and retaining high-value Asian clientele. The role creates personalized guest experiences, develops new relationships within the Asian market segment, identifies premium players, strengthens existing guest relationships, and promotes the property’s amenities. The position spends two days per week offsite on community engagement and recruitment of potential Asian players. The role has no supervisory responsibilities. The host serves as the primary point of contact for Asian VIP guests and collaborates with Player Development leadership and Marketing on culturally relevant campaigns, events, and experiences. The host tracks guest interactions, preferences, and offers in CRM software, manages complimentary expenses within established guidelines, evaluates guest profitability, supports sales and revenue goals, and handles guest concerns professionally and with cultural sensitivity. Regular offsite travel is part of the role, and the schedule may include nights, weekends, and holidays. Candidates must be at least 21 years old, communicate fluently in English, qualify for required licenses and permits, and successfully complete TIPS training. A valid driver’s license with an acceptable driving history is required. The position involves standing, handling objects and controls, reaching, talking, and hearing; lifting and moving items up to 50 pounds; and pushing, pulling, bending, twisting, stooping, stacking, crouching, kneeling, and balancing, including in confined spaces. The work environment is usually moderate to loud and may expose team members to unrestricted secondhand tobacco smoke.

Requirements

Must be at least 21 years of age.
Bachelor’s degree from a four-year college or university; or at least five years of relevant guest service and/or casino experience; or an equivalent combination of education and experience.
At least one year of casino guest service experience, including Player Development, Slots, or Table Games.
Deep understanding of Asian cultures, customs, and social behaviors related to hospitality and entertainment.
Strong verbal and written communication skills, including culturally sensitive interaction and conflict resolution.
Intermediate proficiency in Microsoft Office (Word, Excel, Outlook) and CRM software such as Sales Force (CMS).
Valid driver’s license with an acceptable driving history, as regular offsite travel is part of the role.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to read, write, and communicate fluently in English.
Strong decision-making skills and ability to resolve issues diplomatically and in accordance with cultural norms.
Ability to qualify for licenses and permits required by federal, state, and local regulations.
Must successfully complete TIPS training.
Physical ability to regularly stand and use hands to finger, handle, or feel objects, tools, or controls; frequently reach with hands and arms and talk or hear; and regularly lift or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while performing duties in varying work areas, including confined spaces.
Vision abilities including close, color, and peripheral vision.

Nice To Haves

Fluency in an Asian language, such as Mandarin, Cantonese, Korean, or Vietnamese.
Two years of experience hosting VIP players with an existing guest following.
ACSC experience.

Responsibilities

Provide gracious, fast, and helpful service to guests and team members with cultural understanding and sensitivity toward the Asian market.
Serve as the primary point of contact for Asian VIP guests and build long-term relationships.
Spend two days per week off-property attending community events, networking, and conducting outreach to identify and recruit high-value Asian players.
Host dinners, attend cultural events, and meet with prospective and current guests to drive loyalty and visitation.
Identify targeted segments within the Asian demographic and develop promotional strategies aligned with cultural preferences and behaviors.
Collaborate with Player Development leadership and Marketing to design and implement campaigns specific to the Asian market.
Ensure player development activities reflect understanding of cultural traditions, preferences, and communication styles.
Engage with VIP guests on the casino floor and provide hospitality services, including room, food, beverage, and special requests.
Monitor complimentary expenses and manage them within established guidelines to ensure profitability.
Resolve guest complaints or issues professionally and in a culturally appropriate manner.
Track guest interactions, preferences, and offers using CRM software such as Sales Force (CMS).
Solicit players through telemarketing, email, referrals, and in-person visits to drive return visits and increase wallet share.
Coordinate and support culturally relevant special events and VIP experiences to promote engagement and retention.
Evaluate guest profitability and make informed decisions about incentives and complimentary offerings.
Maintain confidentiality of guest information and follow data security protocols.
Support departmental and company sales and revenue goals.