EVS Shift Supervisor

Seneca Gaming Corporation•Buffalo, NY

About The Position

The EVS Shift Supervisor assists in managing and supervising the Environmental Services (EVS) Department on an assigned shift. The role oversees cleaning operations in the casino, public access areas, and restaurants, helps train staff, maintains cleanliness and sanitation standards, and may perform EVS duties alongside staff. Work must follow Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. Hours are determined by a 24-hour schedule. The supervisor monitors facility appearance through checklists and visual inspections, tracks supplies and recommends purchases, and provides exceptional 4 Diamond customer service. The role also requires compliance with information security policies, attendance guidelines, and company and regulatory policies, as well as completion of required SGC training within nine months of starting employment. Duties and expectations may change as needed. The work environment is a fast-paced casino, with noise ranging from moderately loud to loud on the casino floor. Smoking is permitted. The position involves working with cleaning equipment and chemicals, potential exposure to fumes and airborne particles, occasional lifting and travel, and climbing ladders. Employees must be able to stand, walk, and move throughout the casino and maintain stamina and a professional attitude under pressure.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
At least one year of experience in environmental services.
Must be familiar with the proper use of cleaning equipment and chemicals.
Excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Adequate manual dexterity to operate cleaning equipment.
Ability to occasionally lift or move more than 25 pounds of cleaning equipment.
Ability to properly dilute and use cleaning chemicals and ensure safety for oneself and others exposed to them.
Ability to climb and descend ladders.
Ability to stand, walk, and move through all areas of the casino.
Ability to maintain physical stamina and a proper mental attitude under pressure in a fast-paced casino environment.
Ability to work in an environment where smoking is permitted.

Nice To Haves

At least one year of supervisory experience.
Proficient computer skills.

Responsibilities

Oversee EVS operations, including cleaning the casino, public access areas, and restaurants during an assigned shift.
Assist with instruction and training of EVS staff.
Maintain high standards of cleanliness and sanitation.
Monitor facility appearance using checklists and visual inspections.
Monitor inventory and supplies and recommend purchases to a supervisor.
Perform EVS duties alongside staff when necessary.
Assist with other projects as required.
Maintain understanding of information security guidelines and comply with information security policies and procedures.
Provide exceptional 4 Diamond customer service and communicate pleasantly, professionally, and in a friendly manner.
Maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of employment.
Attend necessary meetings.