EVS Shift Supervisor

Seneca Gaming Corporation•Buffalo, NY

19h

About The Position

The EVS Shift Supervisor assists in managing and supervising the Environmental Services (EVS) Department on an assigned shift. The role oversees cleaning operations in the casino, public access areas, and restaurants; helps train staff; monitors cleanliness, sanitation, facility appearance, and inventory; and performs EVS duties alongside staff when needed. Duties must follow Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The position also requires compliance with information security policies, providing exceptional 4 Diamond customer service, maintaining professional interactions, meeting attendance and policy requirements, completing required SGC training within nine months of employment, and attending necessary meetings. Duties may change as needed, and hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years of age upon employment.
High school diploma or equivalent required.
At least one year of experience in environmental services.
Familiarity with the proper use of cleaning equipment and chemicals.
Excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Adequate manual dexterity to operate cleaning equipment.
Ability to properly dilute and use cleaning chemicals and ensure safety for oneself and others.
Ability to climb and descend ladders.
Ability to stand, walk, and move through all areas of the casino.
Ability to maintain physical stamina and a proper mental attitude while working under pressure in a fast-paced casino environment.
Ability to work in an environment where smoking is permitted.

Nice To Haves

At least one year of supervisory experience.
Proficient computer skills.

Responsibilities

Oversee Environmental Services operations, including cleaning the casino, public access areas, and restaurants on an assigned shift.
Assist with instruction and training of EVS staff.
Maintain high standards of cleanliness and sanitation.
Use checklists and visual inspections to monitor facility appearance.
Monitor inventory and supplies and recommend purchases to the supervisor.
Perform EVS duties alongside staff as needed.
Assist with other projects as required.
Understand and comply with information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Provide exceptional 4 Diamond customer service and communicate pleasantly, professionally, and in a friendly manner.
Maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of starting employment.
Attend necessary meetings.