EVS Shift Supervisor

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

1d•Onsite

About The Position

The EVS Shift Supervisor supervises and coordinates department personnel and activities, including quality assurance, productivity, and regulatory compliance, to maintain a sanitary, attractive, and orderly environment. The position also participates in electronic bingo manual payouts and supports EVS management with departmental operations. The supervisor oversees staff, training, scheduling, work assignments, performance and corrective action, and ensures the proper and safe use of supplies, equipment, chemicals, and personal protective equipment. The role includes conducting inspections, supporting cleaning and laundry/linen duties, managing supplies and equipment, completing shift reports, and coordinating with other departments to maintain a clean, safe, and comfortable environment. The position also monitors applicable gaming, currency transaction reporting, Title 31, IRS, and anti-money-laundering requirements and records. Work may take place on the casino floor, outside premises, and in a normal office setting. The environment may involve smoke, frequent public contact, varying or high noise, changing weather conditions, irregular and extended shifts, and stressful interactions. Travel may be required. The employee must obtain and maintain a KTTT Gaming Commission License, keep required documents current, be authorized to work in the United States, be at least 18 years old, have reliable transportation, and comply with KLEC policies and gaming regulations. Qualified Kickapoo Traditional Tribe of Texas members and qualified Native American preference is observed.

Requirements

High school diploma or GED.
At least one year of cleaning experience.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision and maintain effective relationships with leadership and staff.
Ability to work under pressure in a fast-paced, stressful environment, meet multiple deadlines, and multitask.
Strong critical-thinking, analytical, guest-service, organizational, and leadership abilities.
Ability to perform basic arithmetic, define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people from varying social and cultural backgrounds and with coworkers at all levels.
Ability to work effectively with others and demonstrate leadership and team-building skills with empathy and enthusiasm.
Ability to maintain confidentiality and follow established casino guest-service programs.
Ability to meet the physical demands of the position, including extended standing, sitting, walking, pushing, pulling, bending, reaching, and frequently lifting or moving up to 50 pounds; prolonged concentration; required visual abilities; effective communication in person or using telecommunications equipment; and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
Ability to obtain and retain a KTTT Gaming Commission License, including successful completion of the required background check, and to keep required documents current and valid.
Authorization to work in the United States.
At least 18 years of age.
Reliable transportation for commuting to and from work.
Compliance with the KLEC handbook, internal policies and procedures, and applicable gaming regulations.

Nice To Haves

Supervisory experience.
Intermediate to advanced knowledge of Microsoft Word and Excel.
Spanish or other language skills.

Responsibilities

Supervise and coordinate department personnel and activities, including quality assurance, productivity, and regulatory compliance.
Participate in electronic bingo manual payouts.
Ensure compliance with applicable Tribal, Federal, and other laws, gaming regulations, and organizational policies and procedures.
Listen and respond appropriately to guest and team-member concerns and questions, supporting high standards of guest service.
Work with staff at all levels on casino cleanliness and assist EVS management with departmental functions and activities.
Train staff, follow up on progress, and train new team members in safe use of chemicals, equipment, PPE, and MSDS.
Assist with day-to-day staff supervision, including performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, work planning and assignment, direction, complaint handling, and issue resolution.
Ensure the department meets established standards, procedures, and applicable regulatory requirements.
Inspect work areas regularly and assist with cleaning when needed to meet business demands.
Assist with inventory of supplies and equipment and ensure their proper use.
Coordinate with management from other departments to maintain a clean, safe, and comfortable environment.
Keep the Supervisor informed of activities, needs, and concerns.
Perform or assign laundry and linen duties.
Complete a daily shift report after each shift; assign work areas and distribute duties, supplies, and equipment.
Evaluate and maintain safe work practices; coach and counsel staff and issue corrective action as needed.
Assist the Manager with department meetings concerning policies, procedures, promotions, upcoming events, staff concerns, and teamwork.
Demonstrate and promote KLECH core values and MAD skills.
Protect confidential information entrusted to the position.
Attend and complete required training.
Monitor compliance with currency transaction reporting, Title 31, IRS Currency Transaction Report, and property anti-money-laundering requirements; maintain accurate MTL MIL, CTR, and SAR records as needed.
Perform other duties as assigned and as organizational needs require.