EVS Supervisor

Virgin Hotels•Las Vegas, NV

About The Position

The EVS Supervisor assists the Environmental Services Manager with the department’s day-to-day activities and directs those activities when the Manager is absent. The role supports employee discipline and may recommend termination, pay increases, promotions, or demotions. It also contributes to performance appraisals and employee scheduling. The Supervisor prioritizes and assigns work, supports training and administrative processes, monitors cleanliness standards through inspections, and is responsible for outside maintenance functions. The position requires effective communication, collaboration, leadership, customer relations, adaptability, and the ability to work in a fast-paced environment while maintaining physical stamina.

Requirements

Communicate effectively, orally and in writing, in English.
Use a computer keyboard and calculator.
Communicate effectively with customers and all levels of employees.
Observe and direct the actions of subordinates.
Demonstrate teamwork and collaborative working relationships across departments.
Resolve potential conflicts and adapt to changing direction and multiple project aspects.
Demonstrate customer relations, communication, presentation, and organizational skills.
Show initiative, creativity, problem-solving ability, and the ability to anticipate needs.
Demonstrate leadership consistent with Virgin Hotels Core Values: fun, innovative, original, personable, and committed to high-quality customer service.
Meet the physical demands of scrubbing and scouring surfaces; frequent bending, stooping, reaching, and wiping; lifting up to 25 pounds; pushing up to 100 pounds; and prolonged standing, stretching, bending, and kneeling.
Work indoors and occasionally outdoors in varying weather and environmental conditions, including cold, heat, sound, crowds, smoke, vibration, dust, and pet hair or dander.
Use cleaning chemicals while following proper precautions.
Maintain physical stamina and a constructive mental attitude in a fast-paced, busy, somewhat stressful environment, while dealing effectively with guests, management, team members, and outside contacts, working under pressure, and meeting deadlines.

Nice To Haves

Knowledge and understanding of cleaning tools, chemicals, and procedures.
Working knowledge of a time and attendance system, adding machine, and typewriter.
At least one year of experience in an Environmental Services Department or related field.
Supervisory experience.
Bilingual English/Spanish.

Responsibilities

Assist the Environmental Services Manager with day-to-day department activities and direct department activities in the Manager’s absence.
Assist with implementation of disciplinary procedures and recommend employee termination, pay increases, promotions, or demotions.
Conduct or contribute to employee performance appraisals and schedule employees.
Appraise work situations, prioritize, and direct assignments to accomplish job functions.
Assist in assigning routine and non-routine work to departmental employees and enter employee time and attendance.
Perform administrative duties as assigned by the EVS Manager.
Maintain good public relations with other property departments and patrons.
Carry out training programs when the department adopts new methods or techniques.
Maintain cleanliness standards by inspecting assigned areas and observing and correcting work-related deficiencies.
Handle outside maintenance functions.
Execute the 10/5, 1st-last core standard.
Communicate effectively with customers and employees at all levels.
Observe and direct subordinate employees.