EVS Operations Manager
About The Position
TouchPoint Support Services is hiring an EVS Operations Manager to assist in directing and overseeing the department’s support-services operational needs. The manager coordinates frontline associates and serves as a liaison between administration and unit departments to provide a high level of service at an Ascension Health hospital. The position is located at 2799 W. Grand Blvd, Detroit, Michigan, and is scheduled from 6:30 AM to 4:00 PM. The stated pay range is $58,000–$62,000. The role includes establishing and reviewing work standards and procedures, planning staffing and work schedules, supporting hiring and training, and supervising housekeeping staff. The manager also conducts inspections and monthly reporting, provides ongoing staff education, communicates with staff and departments, and coordinates outside services such as pest control, window cleaning, waste services, document destruction, and recycling.
Requirements
- At least 4 years of experience in support services, military service, housekeeping, and/or facilities maintenance.
- At least 1 year of supervisory experience in a support-services-related field with high customer or client contact.
- Ability to communicate effectively in writing and in oral presentations.
- Ability to multitask and establish priorities.
- Ability to maintain organization in a changing and stressful environment.
- Initiative, responsibility, flexibility, and leadership.
- Thorough knowledge of contract administration and office procedures.
- Proficiency with computers and Microsoft Office products, including Word, Excel, PowerPoint, and Outlook, and internet use.
- Ability to perform essential functions satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Establish and annually review standards and work procedures for staff.
- Plan work and staffing schedules and assign work areas to ensure adequate services.
- Assist with interviewing, hiring, and training new associates.
- Orient, develop, and supervise supervisory and housekeeping staff.
- Conduct regular inspections and make recommendations to the facility.
- Prepare monthly reports on goals, accomplishments, and future plans.
- Provide staff education and continuous training.
- Communicate with staff, administration, and other departments.
- Coordinate outside services, including pest control, window cleaning, medical and solid waste, document destruction, and recycling.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and the Choice Auto and Home Program
- Medical insurance (full-time positions)
- Dental insurance (full-time positions)
- Vision insurance (full-time positions)
- Life and AD&D insurance (full-time positions)
- Disability insurance (full-time positions)
- Commuter benefits (full-time positions)
- Employee Assistance Program (full-time positions)
- Flexible Spending Accounts (full-time positions)
- Associates may be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
