Events Coordinator - Amazon

Northwest Center•New York, NY

10d•Onsite

About The Position

The Events Coordinator is a customer-facing professional who independently operates across Amazon locations to deliver workplace experiences and full event support. The role combines workplace operations with comprehensive event coordination and execution, including end-to-end delivery of GREF-hosted activations. The coordinator manages service tickets, works with cross-functional stakeholders, and executes onsite events without line-of-sight supervision. They use established procedures and judgment to handle varied situations, troubleshoot issues, and represent workplace and event services. The position is based in New York City, New York, and is scheduled Monday through Friday, 8 a.m. to 5 p.m., with some flexibility to work events as needed. The listed wage is $33.73 per hour. Work combines desk duties with active visits to operational or client corporate buildings. The role involves event setup, substantial standing and walking, and independent travel to various worksites in the Puget Sound region, as described in the posting.

Requirements

High school diploma or equivalent.
At least 1 year of experience in workplace services, event support, hospitality, or a similar client-facing role.
Experience coordinating and executing events or programs in corporate or professional environments.
Proficiency with Microsoft Office Suite, digital ticketing systems, conference room scheduling programs, and workplace management tools.
Excellent customer service skills and the ability to multitask and manage competing priorities in a fast-paced environment.
Ability to work independently without line-of-sight supervision, including as the sole Northwest Center representative, and make sound operational decisions.
Strong organizational and time-management skills, including the ability to manage multiple process paths simultaneously.
Ability to write concise correspondence and communicate effectively verbally and electronically with management, employees, vendor partners, event organizers, and visitors.
Problem-solving skills and the ability to troubleshoot using SOPs and available resources, with sound judgment about when to escalate.
Ability to lift or move items weighing up to 40 pounds as needed for event setups.
Ability to stand, walk, and move around during events.
Comfort working in an open, unassigned workspace.
Ability to work at a computer for long periods, up to 8 hours per workday.
Ability to move consistently within a 1.5-mile radius between desk work and operational or client corporate buildings.
Willingness to travel independently to various worksites in the Puget Sound region.
Ability to read, write, speak, and comprehend English.
Ability to see at a distance and at close range, with or without corrective lenses.
Ability to identify and understand another person's speech, with or without a personal auditory hearing device.
May need to carry supplies to other buildings.

Responsibilities

Manage the full service-ticket lifecycle, including intake, triage, prioritization, resolution, and escalation, using digital ticketing platforms.
Independently manage daily workplace operations and make autonomous decisions within established guidelines.
Maintain conference rooms, common areas, and amenity spaces to Amazon standards.
Determine appropriate procedures for workplace situations, escalating complex issues or situations outside standard protocols.
Track and report workplace metrics, trends, and service-delivery insights.
Own end-to-end delivery of hosted activations, from planning through post-event wrap-up and documentation.
Coordinate with Facilities Management, Catering, AV, Security, and other teams to execute events.
Manage equipment and furniture arrangements, room configurations, and event logistics.
Monitor events in real time, resolve issues, and handle last-minute changes to layouts, timing, or services.
Ensure event setups are completed on time and meet client expectations and hospitality standards.
Welcome attendees professionally and provide personalized hospitality services.
Serve as the primary contact for workplace inquiries, event requests, and issue resolution for employees, visitors, and stakeholders.
Collaborate with Facilities, IT, Security, HR, and other cross-functional teams.
Communicate professionally with management, employees, vendors, event organizers, and visitors in written and verbal formats.
Identify and escalate potential security risks, privacy concerns, and operational gaps.
Participate in the Crisis Response Team and guide clients and guests in emergencies.
Troubleshoot workplace and event issues using SOPs, best practices, and established protocols.
Support onboarding experiences and workplace orientations for new hires and visitors.
Manage inventory, supplies, and vendor relationships for assigned workplace and event services.
Execute health, safety, and security protocols in accordance with company policies and local regulations.
Adapt service delivery to location-specific needs while maintaining consistent global standards.

Benefits

Medical, dental, vision, disability, and life insurance, effective the month after 30 days of employment.
17 accrued paid time off days annually.
10 annual floating holidays.
Parental leave and paid compassionate leave.
401(k) with a company match.
Employment Assistance Program through Spring Health.
Mental wellness program including six free therapy sessions per year.
Career development opportunity through the NWC Mentorship Match program.
Wellness reimbursement of $25 per month.
Student loan contribution of $50 per month.
Commuter allowance of $127 per month.
Pet insurance discount program.