Events Coordinator - Amazon

Northwest Center • Arlington, VA

5d • Onsite

About The Position

The Events Coordinator is a customer-facing professional who works independently across Amazon locations to deliver workplace experiences and full event support. The position combines workplace operations with event coordination and execution, including end-to-end delivery ownership for hosted activations. The coordinator manages service tickets, works with cross-functional stakeholders, and executes onsite events without line-of-sight supervision, using sound judgment and established procedures to handle varied situations and troubleshoot issues.

The role manages workplace service requests, maintains conference rooms and other shared spaces, coordinates event logistics, and serves as a primary contact for employees, visitors, and stakeholders. It also supports onboarding and orientations, maintains supplies and vendor relationships, follows health, safety, and security protocols, and contributes to continuous improvement through tracking and reporting service metrics.

The position is based in Arlington, Virginia, and the DMV area. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m., with some flexibility to work events as needed. The work combines desk duties with visits to operational or client corporate buildings. It involves active movement during events, extended computer use, and occasional lifting or carrying supplies. The posting also describes a dog-friendly environment.

Requirements

• High school diploma or equivalent.
• At least 1 year of prior experience in workplace services, event support, hospitality, or a similar client-facing role.
• Experience coordinating and executing events or programs in corporate or professional environments.
• Proficiency with Microsoft Office Suite, digital ticketing systems, conference room scheduling programs, and workplace management tools.
• Excellent customer service skills and ability to multitask and manage competing priorities in a fast-paced environment.
• Ability to work independently without line-of-sight supervision, including as the only Northwest Center representative, and make sound operational decisions.
• Strong organizational and time-management skills, including ability to manage multiple process paths simultaneously.
• Ability to write concise correspondence and communicate effectively verbally and electronically with stakeholders at all levels.
• Problem-solving skills, including ability to troubleshoot using SOPs and available resources and use sound judgment about when to escalate.
• Ability to lift or move items weighing up to 40 pounds as needed for event setups.
• Ability to stand, walk, and move around significantly during events.
• Ability to work in an open, unassigned workspace.
• Ability to work at a computer for extended periods, up to 8 hours per workday.
• Ability to move consistently within a 1.5-mile radius while visiting operational or client corporate buildings.
• Willingness to travel independently to various worksites in the Puget Sound region.
• Ability to read, write, speak, and comprehend English.
• Ability to see at a distance and close range, with or without corrective lenses.
• Ability to identify and understand another person's speech, with or without a personal auditory hearing device.
• May need to carry supplies to other buildings.

Responsibilities

• Manage the full workplace service ticket lifecycle, including intake, triage, prioritization, resolution, and escalation, using digital ticketing platforms.
• Operate independently in daily workplace operations and make decisions within established guidelines.
• Maintain conference rooms, common areas, and amenity spaces to Amazon standards.
• Determine appropriate procedures for workplace situations and escalate complex issues or deviations from standard protocols.
• Track and report workplace metrics, trends, and service delivery insights.
• Own hosted activation delivery from planning through post-event wrap-up and documentation.
• Coordinate with Facilities Management, Catering, AV, Security, and other teams to support event execution.
• Arrange equipment, furniture, room configurations, and other event logistics according to specifications.
• Monitor events and promptly resolve issues, including last-minute adjustments to layout, timing, or services.
• Ensure event setups are timely and meet client expectations and hospitality standards.
• Welcome event attendees professionally and provide personalized hospitality services.
• Serve as the primary contact for workplace inquiries, event requests, and issue resolution for employees, visitors, and stakeholders.
• Collaborate with Facilities, IT, Security, HR, and other cross-functional teams.
• Communicate professionally with managers, employees, vendors, event organizers, and visitors in writing and verbally.
• Identify and escalate security risks, privacy concerns, and operational gaps.
• Participate in the Crisis Response Team and guide clients and guests during emergencies.
• Troubleshoot workplace and event issues using SOPs, best practices, and established protocols, escalating when appropriate.
• Support onboarding experiences and workplace orientations for new hires and visitors.
• Manage inventory, supplies, and vendor relationships for assigned workplace and event services.
• Execute health, safety, and security protocols in line with company policies and local regulations.
• Adapt service delivery to location-specific needs while maintaining consistent global standards.

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance, effective the month after 30 days of employment.
• 17 accrued paid time off days annually.
• 10 annual floating holidays.
• Parental leave.
• Paid compassion leave.
• 401(k) retirement plan with company match.
• Employment Assistance Program via Spring Health.
• Mental wellness program including six free therapy sessions per year.
• Career development opportunity through the NWC Mentorship Match program.
• Wellness reimbursement of $25 per month.
• Student loan contribution of $50 per month.
• Company-provided SmarTrip card or parking stipend of $153 per month for Arlington, Virginia.
• Pet insurance discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED