Events Coordinator - Amazon

Northwest Center•New York, NY

2d•Onsite

About The Position

The Events Coordinator is a customer-facing professional who operates independently across Amazon locations to deliver workplace services and full event support. The role combines workplace operations with comprehensive event coordination and execution, including end-to-end delivery ownership for GREF-hosted activations. The coordinator manages service tickets, collaborates with cross-functional stakeholders, makes operational decisions within established guidelines, troubleshoots issues using SOPs and best practices, and serves as a frontline representative of workplace and event services. The position is based in New York City, NY, with a Monday-through-Friday schedule of 8:00 a.m. to 5:00 p.m. and some flexibility to work events as needed. The role involves a combination of desk work and active visits to operational or client corporate buildings. It requires independent travel to worksites and may involve carrying supplies between buildings. The environment is dog-friendly, with more than 1,000 dogs on campus. Northwest Center is a social enterprise organization that operates businesses to advance disability inclusion. Its NWC @ Amazon division has more than 300 employees supporting customer-service programs on Amazon campuses. Northwest Center is committed to reasonable accommodations, diversity, equity, inclusion, and equal employment opportunity.

Requirements

High school diploma or equivalent.
At least 1 year of experience in workplace services, event support, hospitality, or a similar client-facing role.
Experience coordinating and executing events or programs in corporate or professional environments.
Proficiency with Microsoft Office Suite, digital ticketing systems, conference room scheduling programs, and workplace management tools.
Excellent customer service skills and ability to multitask and manage competing priorities in a fast-paced environment.
Ability to work independently without line-of-sight supervision, including as the sole Northwest Center representative, and make sound operational decisions.
Strong organizational and time-management skills, including the ability to manage multiple process paths simultaneously.
Ability to write concise correspondence and communicate effectively verbally and electronically with management, employees, vendor partners, event organizers, and visitors.
Problem-solving skills, including troubleshooting with SOPs and available resources and sound judgment about when to escalate.
Ability to lift or move items up to 40 pounds as needed for event setups.
Ability to stand, walk, and move around significantly during events.
Comfort working in an open, unassigned workspace.
Ability to work at a computer for up to 8 hours per workday.
Ability to move consistently within a 1.5-mile radius between desk work and operational or client corporate buildings.
Willingness to travel independently to various worksites in the Puget Sound region.
Ability to read, write, speak, and comprehend English.
Ability to see at a distance and view details at close range, with or without corrective lenses.
Ability to identify and understand another person's speech, with or without a personal auditory hearing device.
Ability to carry supplies to other buildings when needed.

Responsibilities

Manage the full ticket lifecycle, including intake, triage, prioritization, resolution, and escalation, using digital ticketing platforms.
Independently manage daily workplace operations and make decisions within established guidelines.
Maintain conference rooms, common areas, and amenity spaces to Amazon standards.
Determine appropriate procedures for varied workplace situations and escalate complex issues when they fall outside standard protocols.
Track and report workplace metrics, trends, and service delivery insights to support continuous improvement and leadership visibility.
Own end-to-end delivery of hosted activations, from planning through post-event wrap-up and documentation.
Coordinate with Facilities Management, Catering, AV, Security, and other teams to execute events.
Manage equipment, furniture arrangements, room configurations, and event logistics.
Monitor events in real time, resolve issues, and handle last-minute adjustments to layouts, timing, or services.
Ensure event setups are completed on time and meet client expectations and hospitality standards.
Welcome event attendees professionally and provide personalized hospitality throughout events.
Serve as the primary contact for workplace inquiries, event requests, and issue resolution for employees, visitors, and stakeholders.
Collaborate with Facilities, IT, Security, HR, and other cross-functional teams on workplace operations and event delivery.
Communicate professionally with management, employees, vendor partners, event organizers, and visitors in writing and verbally.
Identify and escalate potential security risks, privacy concerns, and operational gaps.
Participate in the Crisis Response Team and guide clients and guests during emergencies.
Troubleshoot workplace and event issues using SOPs, best practices, and established protocols, making decisions within the role's authority.
Support onboarding experiences and workplace orientations for new hires and visitors.
Manage inventory, supplies, and vendor relationships for assigned workplace and event services.
Execute health, safety, and security protocols in line with company policies and local regulations.
Adapt service delivery to location-specific needs while maintaining consistent global standards.

Benefits

Comprehensive medical, dental, vision, disability, and life insurance, effective the month after 30 days of employment.
17 accrued paid time off days annually.
10 annual floating holidays.
Parental leave.
Paid compassionate leave.
401(k) retirement plan with company match.
Employment Assistance Program (EAP) via Spring Health.
Mental wellness program including six free therapy sessions per year.
Career development through the NWC Mentorship Match program.
Wellness reimbursement of $25 per month.
Student loan contribution of $50 per month.
Commuter allowance of $127 per month.
Pet insurance discount program.