Events Coordinator - Amazon

Northwest Center•Arlington, VA

3d•Onsite

About The Position

The Events Coordinator is a customer-facing professional who independently delivers workplace experiences and event support across Amazon locations. The role combines workplace operations with comprehensive event coordination and execution, including end-to-end delivery of GREF-hosted activations. The coordinator manages service tickets, works with cross-functional stakeholders, and executes onsite events without line-of-sight supervision. The role requires applying judgment across varied processes, troubleshooting with SOPs and best practices, and serving as a frontline representative of workplace and event services. The position is based in Arlington, Virginia, and the DMV area. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with some flexibility to work events as needed. The hourly wage is $27.74.

Requirements

High school diploma or equivalent.
At least 1 year of experience in workplace services, event support, hospitality, or a similar client-facing role.
Experience coordinating and executing events or programs in corporate or professional environments.
Proficiency with Microsoft Office Suite, digital ticketing systems, conference room scheduling programs, and workplace management tools.
Excellent customer service skills and ability to multitask and manage competing priorities in a fast-paced environment.
Ability to work independently without line-of-sight supervision or as the sole Northwest Center representative and make sound operational decisions.
Strong organizational and time-management skills, including the ability to manage multiple process paths simultaneously.
Ability to write concise correspondence and communicate effectively verbally and electronically with all levels of management, employees, vendors, event organizers, and visitors.
Problem-solving ability, including troubleshooting with SOPs and available resources and exercising sound judgment about when to escalate.
Ability to lift or move items up to 40 pounds as needed for event setups.
Ability to stand, walk, and move around significantly during events.
Comfort working in an open, unassigned workspace.
Ability to work at a computer for extended periods, up to 8 hours per workday.
Ability to move consistently within a 1.5-mile radius between desk work and NWC operational or client corporate buildings.
Ability to read, write, speak, and comprehend English.
Ability to see both at a distance and close-up, with or without corrective lenses.
Ability to identify and understand another person’s speech, with or without a personal auditory hearing device.
May need to carry supplies to other buildings.
The environment is dog-friendly and has over 1,000 dogs on campus; the posting notes that people with dog allergies or who do not care for dogs may not be a good fit.

Responsibilities

Manage the full service-ticket lifecycle, including intake, triage, prioritization, resolution, and escalation, using digital ticketing platforms.
Independently manage daily workplace operations and make decisions within established guidelines.
Maintain conference rooms, common areas, and amenity spaces to Amazon standards.
Determine appropriate procedures for varied workplace situations and escalate complex issues when they deviate from standard protocols.
Track and report workplace metrics, trends, and service-delivery insights.
Own end-to-end delivery of hosted activations, from planning through post-event wrap-up and documentation.
Coordinate with Facilities Management, Catering, AV, Security, and other teams to deliver events.
Arrange event equipment and furniture, room configurations, and logistics according to specifications.
Monitor events in real time, resolve issues, and handle last-minute changes to layouts, timing, or services.
Ensure event setups are completed on time and meet client expectations and hospitality standards.
Welcome event attendees professionally and provide personalized hospitality throughout events.
Serve as the primary contact for workplace inquiries, event requests, and issue resolution for employees, visitors, and stakeholders.
Collaborate with Facilities, IT, Security, HR, and other cross-functional teams.
Communicate professionally with management, employees, vendors, event organizers, and visitors in writing and verbally.
Identify and escalate potential security risks, privacy concerns, and operational gaps.
Participate in the Crisis Response Team and guide clients and guests during emergencies.
Troubleshoot workplace and event issues using SOPs, best practices, and established protocols; make informed decisions within authority.
Support onboarding experiences and workplace orientations for new hires and visitors.
Manage inventory, supplies, and vendor relationships for assigned services.
Execute health, safety, and security protocols in accordance with company policies and local regulations.
Adapt service delivery to location-specific needs while maintaining consistent global standards.
Travel independently to various worksites in the Puget Sound region, as stated in the working-conditions section.

Benefits

Comprehensive medical, dental, vision, disability, and life insurance, effective the month after 30 days of employment.
17 accrued paid time off days annually.
10 additional annual floating holidays.
Parental leave.
Paid compassionate leave.
401(k) with company match.
Employment Assistance Program (EAP) via Spring Health.
Mental wellness program including six free therapy sessions per year.
Career development through the NWC Mentorship Match program.
Wellness reimbursement of $25 per month.
Student loan contribution of $50 per month.
Company-provided SmarTrip card or parking stipend of $153 per month in Arlington, VA.
Pet insurance discount program.