Events Concierge

Marriott•Naples, FL

About The Position

The Events Concierge meets with group coordinators or hosts before functions, makes introductions, and confirms that arrangements are satisfactory. The role reviews banquet event orders to gather guest information and determine setup requirements, timelines, specific guest needs, buffet arrangements, and action stations. The Events Concierge responds to special banquet arrangements and follows up to ensure they are carried out. The position follows company and safety/security policies, reports accidents and unsafe conditions, and completes required safety training. It maintains a clean, professional appearance, protects confidential information and company assets, welcomes guests according to company standards, anticipates and addresses service needs, and communicates professionally. The role builds positive working relationships, supports team goals, and adheres to quality standards. Other reasonable duties may be requested by supervisors. The work includes extended periods of standing, sitting, or walking; moving objects weighing up to 25 pounds without assistance; navigating confined, elevated, sloping, uneven, or slippery areas and stairs or ramps; and reaching, bending, twisting, pulling, and stooping. The employee must be able to read and visually verify information in various formats and visually inspect tools, equipment, or machines.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent.
Ability to read and visually verify information in a variety of formats.
Ability to visually inspect tools, equipment, or machines.
Ability to stand, sit, or walk for an extended period or an entire shift; move objects weighing up to 25 pounds without assistance; navigate confined or elevated spaces and uneven or slippery surfaces, stairs, and service ramps; and reach, bend, twist, pull, and stoop.

Nice To Haves

No supervisory experience is required.
No license or certification is required.

Responsibilities

Meet group coordinators or hosts before functions, make introductions, and confirm arrangements are satisfactory.
Review banquet event orders to gather guest information and determine setups, timelines, guest needs, buffets, and action stations.
Respond to special banquet event arrangements and follow up to ensure compliance.
Follow company and safety/security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop positive working relationships and support the team in achieving common goals.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.