Concierge-Events

Marriott•St. Petersburg, FL

About The Position

Meet group coordinators or hosts before functions, make introductions, and confirm that arrangements are agreeable. Review banquet event orders to gather guest information and determine setup, timelines, specific guest needs, buffets, action stations, and other event details. Respond to special banquet event requests and follow up to ensure arrangements are carried out as planned. Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete required safety training and certifications. Maintain a clean and professional uniform and appearance, protect confidential information and company assets, and welcome and assist guests according to company standards. Communicate clearly and professionally, use appropriate telephone etiquette, build positive working relationships, support team goals, and meet quality standards. Perform other reasonable duties as requested by supervisors. The role involves reading and visually verifying information, inspecting tools and equipment, standing, sitting, or walking for extended periods or an entire shift, and moving objects weighing up to 25 pounds without assistance. It may also involve moving through narrow, confined, or elevated spaces; navigating uneven, sloped, or slippery surfaces and stairs or service ramps; and reaching, bending, twisting, pulling, and stooping.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent.
No supervisory experience required.
No license or certification required.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to visually inspect tools, equipment, or machines for defects.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, including stairs and service ramps.
Ability to reach overhead and below the knees and to bend, twist, pull, and stoop.

Responsibilities

Meet group coordinators or hosts before functions, make introductions, and confirm event arrangements.
Read and analyze banquet event orders to determine guest information, setup, timelines, guest needs, buffets, and action stations.
Respond to special banquet event arrangements and follow up to ensure compliance.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe conditions; and complete safety training and certifications.
Maintain a clean, professional appearance and uniform; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, and thank guests with genuine appreciation.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop positive working relationships and support the team in reaching common goals.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.