Events Concierge

Marriott • New Orleans, LA

12d

About The Position

The Events Concierge meets group coordinators or hosts before functions, makes introductions, and confirms that arrangements are agreeable. The role reviews banquet event orders to gather guest information and determine setup, timelines, specific guest needs, buffets, and action stations. It responds to special banquet event arrangements and follows up to ensure they are fulfilled and compliant.

The position follows company and safety and security policies, reports accidents, injuries, and unsafe conditions, and completes required safety training and certifications. It maintains a clean, professional appearance, protects confidential information and company assets, welcomes guests according to company standards, anticipates and addresses service needs, and expresses genuine appreciation. The role communicates professionally, uses appropriate telephone etiquette, develops positive working relationships, supports team goals, and adheres to quality expectations. Other reasonable duties may be assigned by supervisors.

The role involves extended periods of standing, sitting, or walking; handling objects weighing up to 25 pounds without assistance; moving through confined or elevated spaces and over uneven or slippery surfaces; using stairs or service ramps; and reaching, bending, twisting, pulling, and stooping. Marriott International describes itself as an equal opportunity employer and states that JW Marriott offers associates opportunities for training, development, and recognition in a luxury environment with a focus on holistic well-being.

Requirements

• At least 1 year of related work experience.
• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• Ability to read and visually verify information in a variety of formats, including small print.
• Ability to visually inspect tools, equipment, or machines for defects.
• Ability to stand, sit, or walk for an extended period or an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, as well as up and down stairs or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.

Responsibilities

• Meet group coordinators or hosts before functions, make introductions, and ensure arrangements are agreeable.
• Review banquet event orders to gather guest information and determine setup, timelines, guest needs, buffets, and action stations.
• Respond to special banquet event arrangements and follow up to ensure compliance.
• Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
• Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
• Communicate clearly and professionally, including answering telephones using appropriate etiquette.
• Develop and maintain positive working relationships and support the team in reaching common goals.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• JW Marriott associates are offered opportunities for training, development, and recognition.
• JW Marriott describes its work environment as focusing on holistic well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED