Events Concierge

City of Fort Collins•Fort Collins, CO

72d•Onsite

About The Position

The Events Concierge ensures the highest standards of customer service and patron experience for The Lincoln Center and Community Center for Creativity – City of Fort Collins. This position acts as front-line staff for all building activities and building security, reporting to the Conference Services Coordinator.

Requirements

High school diploma or general education degree (GED) required.
Possess an inherent passion for customer service, events, and hospitality.
Demonstrate strong organizational, prioritization, stress management and time management skills.
Ability to handle sensitive or stressful situations with composure, good judgement, and diplomacy.
Ability to take initiative, complete assigned tasks, work through conflict and arrive at a resolution, and problem solve under time constraints.
Establish and maintain effective working relationship with coworkers, participants, patrons, clients/users, and public.
Communicate effectively in both oral and written form with external and internal customers.
Is pro-active and persistent in pursuing and completing tasks by striving to exceed expectations and goals.
Demonstrate a talent for efficient completion of assigned tasks with intimate attention to detail.

Nice To Haves

Current CMP certification and/or degree in hospitality management preferred
Two to four years of increasingly responsible event management or customer service experience or an equivalent combination of education and experience.
Preferred advanced technical knowledge of audio/visual/multimedia presentation equipment.
Multilingual applicants are encouraged to apply.
Preferred CPR/First Aid/AED Certification
Preferred Food Safety & Handling Certification

Responsibilities

Demonstrate overall professionalism in completed work, demeanor, and behavior while effectively displaying strong communication skills (oral & written).
Staff the Concierge Desk anytime the public is in the building, providing customer service, tending to “Day of Event” needs, and ensuring general security of the facility and grounds.
Act as the primary point of contact in emergency situations; coordinating with first responders and other venue staff.
During events, record detailed information for billing purposes and update event checklists.
Prepare, set up, and monitor in-house hospitality service for events, which may include coffee, hot tea, and ice water.
Uphold general building readiness and appearance by ensuring proper equipment counts and maintaining appropriate equipment/furniture placement throughout the venue in accordance with fire/safety codes and event layouts. Remedies or reports deficiencies to supervisor.
Complete projects as assigned by Conference Services Coordinator, Events Coordinator, Facility Services Coordinator, Scheduling - Coordinator, and/or Event Operations Manager.
Working collectively with your fellow Event Concierge, perform general clerical duties for the Lincoln Center Administration Offices including answer/route phone calls, distribute mail, field customer inquiries, and receive incoming packages.
Must have the ability to work a variety of shifts, including weekends, evenings, and holidays.
Demonstrate a strong capability to relate to a diverse set of team members and clients while providing consistent world-class customer service.
As needed, and when time allows, assist the Facility Attendants with the set/strike of rooms according to event reports and maps (tables, chairs, staging, presentation equipment, dance floor, linens, etc.).
Correctly set, test, and troubleshoot audio/visual equipment, ensuring full functionality and readiness for events.
At the conclusion of an event, strike audio/visual equipment, hospitality, and linens; ensure floors are free of large spills or trash and as appropriate, strike all lobby spaces.
Perform work without direct supervision in a fast paced, everchanging environment to identify & prioritize daily duties and unexpected challenges.
Anticipate the client’s needs, respond promptly, and acknowledge all guests’ requests, and triage issues, however busy.