Events and Catering Administrator

Compass Group•Mountain View, CA

12d•$31 - $32

About The Position

The Events and Catering Administrator is responsible for scheduling daily events and assisting with daily catering events for Bon Appétit Management Company. The role ensures event orders are processed and fulfilled to client and company expectations, monitors event details and customer satisfaction, accommodates changes and last-minute requests, and coordinates with the Events Team and Set-Up team. The administrator also handles customer correspondence, supports special-event sales and planning, and contributes to marketing and new-business development. Strong customer service and administrative skills are required.

Requirements

Excellent organizational and communication skills.
Ability to read and understand detailed instructions, event requests, correspondence, and memos in English, with attention to detail and grammar.
Ability to write professional email correspondence.
High proficiency in Microsoft Word, Excel, and Outlook, as well as word-processing and spreadsheet applications.
Customer-focused approach and a helpful, positive, can-do attitude.
Ability to work well as a team member and independently with initiative.
Self-motivation, urgency, attention to detail, and ability to problem-solve with minimal supervision.
General hospitality knowledge and at least two years of similar work experience in event coordination.
Ability to interact with a diverse, high-volume customer base in a friendly and efficient manner.
Ability to operate a web-based ordering system and process customer requests, order changes, updates, and client profiles.
Ability to meet unit-specific uniform standards and use personal protective equipment according to Bon Appétit guidelines.

Responsibilities

Process and fulfill daily event orders to client and Bon Appétit expectations.
Monitor event room layouts, décor, rentals, and catering to ensure completion and customer satisfaction.
Accommodate event requests, changes, and last-minute requests efficiently and courteously.
Collaborate with the Events Team to ensure scheduling is correct.
Manage the Events Set-Up team to ensure accurate room setups and resets.
Communicate clearly and promptly, and process high volumes of email accurately and efficiently.
Represent the company courteously and professionally in customer and employee interactions.
Respond to customer comments and newly assigned events within 24 hours, resolve complaints, and relay relevant feedback to managers and team members.
Serve as the contact and salesperson for special events; develop events to meet client needs, budgets, and unit guidelines.
Plan and execute the operational elements of specialty events, attend them onsite, and ensure they meet client needs and Bon Appétit Great Expectations standards.
Maintain special-event marketing materials and photographs.
Maintain the client base, generate new client contacts, and facilitate a client referral program.
Implement campus programs to solicit new business and track participation generated by marketing.