Event Technology Services Lead

Elon University•Charlotte, NC

7d•Onsite

About The Position

The Event Technology Services Lead coordinates the day-to-day delivery of event technology services at Elon University’s Queens campus and serves as the team’s primary on-site point of contact. In partnership with the Assistant Director of Event Technology Services, the Lead coordinates event support, student staffing, equipment readiness, and client needs. The position provides technical and operational leadership, identifies staffing, resource, and service needs requiring additional support or escalation, and provides hands-on audiovisual support for campus events, including setup, operation, troubleshooting, and breakdown. The Lead plans and provides technical support for campus events and special programs, consulting with clients to assess requirements and determine appropriate solutions for live audio, video, projection, presentations, streaming, recording, and related technologies. The role coordinates event assignments and operational priorities; helps supervise, schedule, train, and develop student employees; and maintains equipment and systems through testing, preventive maintenance, troubleshooting, basic repairs, and inventory management. The position also partners with the Assistant Director to improve policies, procedures, workflows, technical standards, and service offerings; researches emerging technologies; maintains operational metrics; and develops recommendations to improve service effectiveness, efficiency, and sustainability. The Lead builds relationships with Queens campus partners, including Gambrell Center staff, and contributes to consistent service practices across university locations. Employees are expected to contribute to an active, inclusive residential campus community through relationships, mentoring, collaboration, campus activities, and professional development that supports diversity, equity, and inclusion.

Requirements

Associate degree, vocational/technical degree, or equivalent technical training in Audio Production, Music Production, Live Sound, Audiovisual Technology, Technical Theatre, or a related field, with at least three years of relevant professional experience; an equivalent combination of education, technical training, industry certifications, and substantial relevant work experience will be considered.
Ability to configure, operate, troubleshoot, set up, and strike installed, portable, and integrated audiovisual systems.
Ability to provide live audio support, including microphone setup, digital console operation, sound reinforcement, management of multiple audio mixes, and Dante-based signal routing.
Ability to operate video, streaming, and hybrid event technologies, including cameras, switching, media playback, recording, audio/video cueing, conferencing platforms, and related production workflows.
Ability to troubleshoot audiovisual issues, perform routine system checks and basic preventive maintenance, and identify issues requiring repair or escalation.
Ability to support and mentor student employees through hands-on instruction, technical guidance, coaching, and development.
Ability to provide professional and attentive technical support for a variety of university, performance, and ceremonial events.
Ability to work independently and collaboratively and maintain flexibility for assignments that may include early mornings, evenings, and weekends.

Nice To Haves

Bachelor’s degree in Audio Production, Music Production, Live Event Production, Technical Theatre, Audiovisual Technology, or a related field.
Demonstrated professional experience in live event production and audiovisual technology beyond the minimum requirements.
AVIXA Certified Technology Specialist (CTS), Dante Certification, or other relevant industry certifications.

Responsibilities

Plan and provide hands-on technical support for campus events and special programs, including audiovisual system setup, operation, troubleshooting, and breakdown.
Consult with clients to assess event requirements and determine suitable technical solutions for audio, video, projection, presentation, streaming, recording, and related technologies.
Provide a professional, responsive, customer-focused experience for students, faculty, staff, guests, and external clients.
Coordinate day-to-day Event Technology Services operations at Queens, including event assignments, staffing needs, equipment readiness, and operational priorities.
Serve as the primary on-site point of contact and evaluate event requests against available staffing, equipment, technical capabilities, and service standards.
Keep the Assistant Director informed of significant event needs, staffing concerns, resource constraints, service issues, and matters requiring escalation or approval.
Assist with supervision, scheduling, training, and development of student Event Technology Services employees.
Direct students on event assignments, technical expectations, equipment use, customer service, and operating procedures; develop their technical, professional, and leadership skills through mentoring and hands-on production experience.
Maintain equipment and system readiness through preventive maintenance, testing, troubleshooting, basic repairs, and inventory management.
Assess equipment needs and identify equipment requiring repair, replacement, or additional investment.
Partner with the Assistant Director to develop and improve service policies, procedures, workflows, technical standards, and offerings.
Research emerging event technologies, maintain operational metrics, and recommend improvements to service effectiveness, efficiency, and sustainability.
Build working relationships with Queens campus partners, including Gambrell Center staff, and contribute to consistent service practices across university locations.
Support productions in Sandra Levine Theater alongside the Technical Director and other Event Support Specialists.
Transport, organize, set up, strike, and store university event technology and production equipment.