Event Technology Services Lead

Elon University•Charlotte, NC

9d•Onsite

About The Position

The Event Technology Services Lead coordinates the day-to-day delivery of event technology services at Elon University’s Queens campus and serves as the team’s primary on-site point of contact. The role coordinates event support, student staffing, equipment readiness, and client needs in partnership with the Assistant Director of Event Technology Services. It provides technical and operational leadership, identifies staffing, resource, and service needs requiring support or escalation, and delivers hands-on audiovisual support for campus events, including setup, operation, troubleshooting, and breakdown. The Lead plans and provides technical support for campus events and special programs, consults with clients about event requirements, and supports live audio, video, projection, presentation, streaming, recording, and related technologies. The position helps supervise, schedule, train, and develop student employees; maintains equipment and systems; contributes to service planning and improvement; and builds relationships with campus partners. The role requires flexibility for assignments that may include early mornings, evenings, and weekends. Employees are expected to contribute to an active, inclusive residential campus community through relationships, mentoring, collaboration, campus activities, and professional development that supports diversity, equity, and inclusion.

Requirements

Associate degree, vocational/technical degree, or equivalent technical training in Audio Production, Music Production, Live Sound, Audiovisual Technology, Technical Theatre, or a related field, with at least three years of relevant professional experience.
An equivalent combination of education, technical training, industry certifications, and substantial relevant work experience will be considered.
Ability to configure, operate, troubleshoot, set up, and strike installed, portable, and integrated audiovisual systems.
Ability to provide live audio support, including microphone setup, digital console operation, sound reinforcement, management of multiple audio mixes, and Dante-based signal routing.
Ability to operate video, streaming, and hybrid event technologies, including cameras, switching, media playback, recording, audio/video cueing, conferencing platforms, and related production workflows.
Ability to train and develop student employees through hands-on instruction, technical guidance, coaching, and mentorship.
Ability to troubleshoot audiovisual issues, perform routine system checks and basic preventive maintenance, and identify issues requiring repair or escalation.
Ability to transport, organize, set up, strike, and store university event technology and production equipment.
Professional and attentive technical support appropriate to a variety of university, performance, and ceremonial events.
Ability to work effectively independently and collaboratively, and flexibility for assignments that may include early mornings, evenings, and weekends.

Nice To Haves

Bachelor’s degree in Audio Production, Music Production, Live Event Production, Technical Theatre, Audiovisual Technology, or a related field.
Professional experience in live event production and audiovisual technology beyond the minimum requirements.
AVIXA Certified Technology Specialist (CTS), Dante Certification, or other relevant industry certifications.

Responsibilities

Plan and provide hands-on technical support for campus events and special programs, including audiovisual setup, operation, troubleshooting, and breakdown.
Consult with clients to assess event requirements and determine appropriate technical solutions for live audio, video, projection, presentations, streaming, recording, and related technologies.
Provide a professional, responsive, and customer-focused experience for students, faculty, staff, guests, and external clients.
Coordinate day-to-day Event Technology Services operations at Queens, including event assignments, staffing needs, equipment readiness, and operational priorities.
Serve as the team’s primary on-site point of contact and evaluate event requests against staffing, equipment, technical capabilities, and service standards.
Keep the Assistant Director informed of significant event needs, staffing concerns, resource constraints, service issues, and matters requiring escalation or approval.
Assist with supervision, scheduling, training, and development of student employees, providing daily direction on assignments, technical expectations, equipment use, customer service, and procedures.
Develop student employees’ technical, professional, and leadership skills through training, mentoring, and hands-on event production.
Maintain equipment and system readiness, reliability, and organization through preventive maintenance, testing, troubleshooting, basic repairs, and inventory management.
Assess equipment needs based on usage, event demand, technology lifecycle, and client needs, and identify equipment requiring repair, replacement, or additional investment.
Partner with the Assistant Director to develop and improve policies, procedures, workflows, technical standards, and service offerings.
Research emerging event technologies, maintain operational metrics, and recommend improvements to service effectiveness, efficiency, and sustainability.
Build working relationships with Queens campus partners, including Gambrell Center staff, to coordinate event support and identify service needs.
Contribute to consistent Event Technology Services practices across university locations.
Support productions in Sandra Levine Theater alongside the Technical Director and other Event Support Specialists.
Contribute to an active, inclusive campus community through relationships, mentoring, collaboration, campus activities, and professional development.