Event Staff Security Officer

Andy Frain Services•Daytona Beach, FL

5d•Onsite

About The Position

The One Daytona Events Staff Officer is an event-based security position supporting safety, crowd management, guest service, access control, and property security during scheduled events at One Daytona. The position does not guarantee a set number of weekly hours; scheduling depends on the event calendar, anticipated attendance, operational needs, and the officer’s availability, reliability, and demonstrated performance. Officers who consistently arrive on time, maintain a professional appearance and conduct, follow instructions, interact well with guests, and complete assignments successfully may receive greater consideration for additional event and fill-in opportunities. The role combines a visible security presence with customer service and flexibility. Duties may include greeting and assisting fans, screening for prohibited items, ticket taking, ushering, guest services, crowd and pedestrian management, access control, monitoring for hazards or suspicious activity, and responding to incidents. Officers must remain aware of their surroundings, follow emergency procedures and the security chain of command, and help promote safe, positive guest experiences. Events take place at One Daytona, a large mixed-use property with retail, dining, entertainment, hotels, apartments, and the International Motorsports Center. Work may involve moving throughout the property and working outdoors in changing weather. Scheduling may vary and may include evenings, weekends, holidays, race weekends, and other high-attendance events. Officers are expected to report on time and remain for their entire assigned shift unless properly relieved or authorized to leave.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Must possess and maintain a current Florida Department of Agriculture Class D Security Officer License for assignments requiring licensed security personnel.
Must successfully complete required Andy Frain Services hiring, background, onboarding, and site-specific training requirements.
Must have reliable transportation to and from One Daytona and be able to report at varying hours.
Must understand that this event-based position does not guarantee weekly hours and that scheduling depends on event staffing requirements, availability, reliability, and demonstrated performance.
Must maintain reasonable scheduling flexibility, particularly for evenings, weekends, holidays, race weekends, and other high-attendance events.
Must report on time and remain for the entire assigned shift unless properly relieved or authorized by Security Management.
Must be capable of standing and walking for extended periods, including moving throughout a large mixed-use property and working outdoors.
Must be prepared to work in Florida heat, humidity, rain, cold weather, and changing outdoor conditions, depending on the event and assigned post.
Must maintain a professional appearance and demeanor while in uniform.
Must have strong customer-service and interpersonal skills and communicate clearly and professionally with guests, families, tenants, employees, vendors, event personnel, law enforcement, and property management.
Must be able to provide directions and guest assistance and communicate property and event information clearly.
Must be comfortable performing crowd management, pedestrian control, and access-control duties.
Must remain calm and professional during high-volume or stressful situations, including large crowds, upset guests, emergencies, severe weather, traffic congestion, and major race-weekend activity.
Must be able to use a two-way radio professionally and follow established radio procedures.
Must be able to provide accurate information and complete required security documentation when directed.
Must demonstrate reliability; repeated tardiness, call-offs, no-call/no-shows, leaving an assignment without authorization, or repeatedly accepting shifts and later becoming unavailable may affect eligibility for future assignments.

Responsibilities

Greet fans and provide proactive customer service, directions, and guest assistance.
Assist with screening for prohibited items.
Support event operations, including ticket taking, ushering, and guest services.
Maintain a visible security presence and support safety, crowd management, access control, and property security.
Manage crowds and pedestrians by maintaining walkways, monitoring gathering areas, assisting with lines, directing pedestrian movement, and helping prevent unsafe congestion.
Monitor entrances, restricted areas, event spaces, barricades, credentials, and other controlled locations as directed.
Maintain situational awareness and promptly report suspicious persons, disturbances, unattended property, hazards, medical emergencies, fights, thefts, property damage, Code of Conduct violations, and other unusual activity.
Enforce the One Daytona Code of Conduct and event-specific rules professionally, referring matters to a Supervisor, Security Management, or law enforcement when appropriate.
Follow emergency procedures, the security chain of command, and established radio procedures; promptly notify a Supervisor or Security Management about significant incidents or concerns.
Use a two-way radio professionally and complete Daily Activity Reports, Incident Reports, witness information, or other security documentation when directed.
Cooperate professionally with Daytona Beach Police, Fire/EMS, property management, NASCAR personnel, tenants, and other event partners when assigned.
Maintain professional appearance and behavior while in uniform and remain calm during busy or stressful situations.
Work different posts and assignments according to operational needs and report on time for the full assigned shift.