Event Staff Security Officer

Andy Frain Services•Daytona Beach, FL

5d•Onsite

About The Position

The One Daytona Events Staff Officer is an event-based security position supporting safety, crowd management, guest service, access control, and property security during scheduled events at One Daytona. The role combines a visible security presence with customer service, including welcoming guests, providing directions, monitoring activity, and assisting with event operations. Duties may include screening for prohibited items, ticket taking, ushering, pedestrian control, monitoring entrances and restricted areas, and responding to or reporting incidents and hazards. This is an active event site, and assignments may involve standing and walking for extended periods, working outdoors in changing weather, and interacting with guests, families, tenants, employees, vendors, event personnel, law enforcement, and property management. Scheduling is based on the event calendar, staffing needs, availability, reliability, and demonstrated performance; weekly hours are not guaranteed. Officers may be assigned to different posts and should be prepared for varying hours, including evenings, weekends, holidays, race weekends, and other high-attendance events. Officers are expected to arrive on time and remain for the full shift unless relieved or authorized otherwise. Officers must maintain a professional appearance and demeanor, follow the security chain of command and radio procedures, enforce applicable rules professionally, and promptly report significant incidents or concerns. They may be directed to complete activity reports, incident reports, witness information, or other security documentation. Successful completion of Andy Frain Services hiring, background, onboarding, and site-specific training requirements is required.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Must possess and maintain a current Florida Department of Agriculture Class D Security Officer License for assignments requiring licensed security personnel.
Must successfully complete required Andy Frain Services hiring, background, onboarding, and site-specific training requirements.
Must have reliable transportation to and from One Daytona and be able to report for assignments at varying hours.
Must maintain reasonable scheduling flexibility, particularly for evenings, weekends, holidays, race weekends, and other high-attendance events.
Must be capable of standing and walking for extended periods and moving throughout a large mixed-use property.
Must be prepared to work outdoors in Florida heat, humidity, rain, cold weather, and changing conditions, depending on the event and assignment.
Must be able to lift 15 lbs., climb stairs, and walk as needed.
Must have clear oral and written communication skills.
Must have strong customer-service and interpersonal skills and be able to communicate directions and event or property information clearly and professionally.
Must be comfortable with crowd management, pedestrian control, and access-control duties.
Must maintain situational awareness and promptly report incidents and concerns.
Must be able to remain calm and professional during high-volume or stressful situations.
Must maintain a professional appearance and demeanor while in uniform.
Must be able to use a two-way radio professionally and complete required security documentation when directed.
Must follow the security chain of command and comply with assignment instructions.
Must be reliable, arrive on time, and remain for the entire assigned shift unless properly relieved or authorized.
Must understand that this event-based role does not guarantee weekly hours and that assignments depend on event staffing needs, availability, reliability, and performance.

Responsibilities

Greet fans and provide proactive customer service and directions.
Assist with screening for prohibited items and support event operations, including ticket taking, ushering, and guest services.
Maintain a visible security presence and support safety, crowd management, pedestrian control, and property security.
Monitor entrances, restricted areas, event spaces, barricades, credentials, and other controlled locations as directed.
Monitor surroundings and report suspicious activity, unattended property, safety hazards, disturbances, emergencies, and other unusual activity.
Follow emergency procedures and remain calm and professional during busy or stressful situations.
Enforce the One Daytona Code of Conduct and event-specific rules professionally, referring matters to a supervisor, Security Management, or law enforcement when appropriate.
Use two-way radios professionally and follow established radio procedures and the security chain of command.
Complete required Daily Activity Reports, Incident Reports, witness information, or other security documentation when directed.
Cooperate with law enforcement, Fire/EMS, property management, NASCAR personnel, tenants, and other event partners when assigned.
Work different posts and assignments according to operational needs and remain for the full assigned shift unless properly relieved or authorized.