Event Sr. Technical Lead, Audio Visual - Hyatt Regency DFW
About The Position
The Sr. Technical Lead is a mid-tier technical operator who focuses on small general sessions and assists with larger general sessions. The role bridges technical lead and technical specialist responsibilities and reports to an Operations Manager, Director of Operations, or DET. The position supports event setup, operation, and breakdown of advanced audiovisual equipment; resolves technical issues; and helps ensure equipment is secure and maintained. It also provides customer service and collaborates with clients and internal teams on event solutions. The Sr. Technical Lead supervises technicians during events and helps develop colleagues’ technical and leadership skills through mentorship and coaching. Work takes place in hotels, convention centers, event venues, and warehouses. Conditions may include exposure to outdoor temperatures, dust, sand, or dirt; noise; use of audiovisual equipment and electrical components; and working at heights using lifts or ladders. The role may involve multiple hotel locations, irregular hours, on-call status, and work during days, evenings, weekends, and holidays. Encore appearance guidelines apply.
Requirements
- At least 2 years of field experience in the specialty area.
- Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
- Strong customer, client, and coworker interface experience and abilities.
- Ability to lift 50 lbs.
- External applicants must meet or validate and complete all training and certifications required for the position within 60 days of the start date.
- Internal applicants must meet or complete training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying for.
- A valid driver’s license is required for team members in positions that may operate company vehicles; additional DOT requirements may apply.
- Ability to meet the physical demands of the essential job functions, with reasonable accommodations where applicable.
Nice To Haves
- Bachelor’s degree preferred.
- 2–3 years of customer service or hospitality experience preferred.
Responsibilities
- Set up, operate, and break down advanced audiovisual equipment accurately and on time to support successful events.
- Troubleshoot technical issues and resolve problems quickly.
- Comply with company security and safety measures and protect equipment from theft or damage while in use.
- Provide excellent service and work to exceed the expectations and needs of internal and external customers.
- Maintain positive client relationships through effective communication.
- Collaborate with internal teams before and during events to develop solutions and support customer satisfaction.
- Foster the hotel/client relationship.
- Promote the development of technical and leadership skills among other employees.
- Mentor and coach technical, sales, and operations team members to develop technical skills as needed.
- Perform advanced pre-event, during-event, and post-event work with operations team members.
- Supervise and direct other technicians during events.
- Assist the team with equipment security, storage, transportation, and maintenance.
- Perform equipment inventory and forecast equipment needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
