Event Services Technician

Pinnacle Live • ChampionsGate, FL

13d • Onsite

About The Position

The Event Services Technician assists with floor operations at the Omni Orlando Resort at ChampionsGate, including event setup, strike, and operation of technology solutions in a hotel or hospitality environment. The role focuses on delivering high-quality customer service to guests and clients while supporting successful event production. Business hours vary according to business levels; extended hours and weekends are required. Less than 5% travel outside the assigned region is anticipated. The role has no supervisory responsibilities.

Requirements

• High school graduate or equivalent.
• Prior exposure to the audiovisual and/or hospitality industry.
• Computer proficiency, including hardware, software, and networking.
• Strong technical aptitude and good working knowledge of computer hardware and software.
• Planning ability, including the ability to plan and prioritize.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team-player orientation.
• Commitment to best-in-class customer service for internal and external stakeholders.
• Professional appearance.
• Ability to work varied business hours, including extended hours and weekends.
• Ability to sit at a desk; stand or walk for long periods, including on stairs; bend and stoop consistently; use hands to hold, handle, or feel; reach with hands and arms; and talk, hear, and communicate.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Complete event setups and strikes according to company standard operating procedures.
• Greet guests and clients before events and explain how to operate equipment.
• Communicate with clients throughout events, follow through on requests, and identify opportunities to enhance their events.
• Maintain accurate client event information in company business systems.
• Review daily invoices with clients and obtain their signatures.
• Comply with company security and safety measures and protect property inventory from theft or damage.
• Keep inventory in good working order and rental condition, and promptly report lost, stolen, or damaged equipment to management.
• Keep company-occupied areas clean, organized, and up to company standards.
• Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
• Comply with company policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED