Event Services Technician

Pinnacle Live • Championsgate, FL

6d • Onsite

About The Position

The Event Services Technician at Pinnacle Live’s Omni Orlando Resort at ChampionsGate assists with event floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment. The role focuses on delivering excellent customer service to guests and clients and supporting successful live events. Business hours vary with business levels; extended hours and weekends are required. The position has no supervisory responsibilities and anticipates less than 5% travel outside the assigned region.

Requirements

• High school graduate or equivalent.
• Prior exposure to the audiovisual and/or hospitality industry.
• Computer proficiency, including hardware, software, and networking.
• Strong technical aptitude and a good working knowledge of computer hardware and software.
• Ability to plan and prioritize.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team-player orientation.
• Commitment to best-in-class customer service for internal and external stakeholders.
• Professional appearance.
• Ability to work variable business hours, including extended hours and weekends.
• Ability to sit at a desk; stand or walk for long periods, including on stairs; bend and stoop; use hands to hold, handle, or feel; reach with hands and arms; and talk, hear, and communicate.
• Ability to occasionally lift up to 50 pounds.

Responsibilities

• Complete event setups and strikes according to company standard operating procedures.
• Welcome guests and clients before events and explain how to operate equipment.
• Communicate with clients throughout events, follow through on requests, and identify opportunities to enhance events.
• Maintain accurate client event information in company business systems.
• Review daily invoices with clients and obtain their signatures.
• Follow company security and safety measures and monitor the location and security of property inventory.
• Ensure inventory is in good working order and rental condition; immediately report lost, stolen, or damaged equipment to management.
• Keep company-occupied areas clean, organized, and up to company standards.
• Continually develop technical skills in audio, video/data, staging, computer operation, and networking.
• Comply with company policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED