Event Services Technician - Audio Visual, Event Technology

Pinnacle Live • Nashville, TN

33d • Onsite

About The Position

The Event Services Technician assists with floor operations in a hotel or hospitality environment, including setup, strike, and operation of technology solutions. The role focuses on providing unmatched customer service to guests and clients. Business hours vary based on business levels; extended hours and weekends are required. Less than 5% travel outside the assigned region is anticipated. The position has no supervisory responsibilities.

Requirements

• High school graduate or equivalent.
• Prior exposure to the audiovisual and/or hospitality industry.
• Computer proficiency, including hardware, software, and networking.
• Strong technical aptitude and good working knowledge of computer hardware and software.
• Ability to plan and prioritize.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team-player orientation.
• Commitment to best-in-class customer service for internal and external stakeholders.
• Professional appearance.
• Ability to meet the physical demands of the role, including prolonged standing or walking, use of stairs, bending and stooping, handling and reaching, communicating, and occasionally lifting up to 50 pounds.
• Flexibility to work variable business hours, extended hours, and weekends as required.

Responsibilities

• Complete event setups and strikes according to Company SOPs.
• Greet guests and clients before events and provide clear instructions for operating equipment.
• Maintain ongoing communication with clients and follow through on requests to help ensure successful events.
• Look for opportunities to enhance clients’ events.
• Maintain accurate client event information in Company business systems.
• Review daily invoices with clients and obtain their signatures.
• Follow Company security and safety measures; monitor property inventory and secure equipment against theft or damage.
• Ensure inventory is in good working order and rental condition, and immediately report lost, stolen, or damaged equipment to management.
• Keep Company-occupied areas clean, organized, and up to Company standards.
• Continue developing technical skills in audio, video/data, staging, computer operation, and networking.
• Comply with Company policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED