Event Services Technician - Event Technology, Audio Visual

Pinnacle Live•Dana Point, CA

32d•$25 - $26

About The Position

The Event Services Technician assists with floor operations in a hotel or hospitality environment, including setup, strike, and operation of technology solutions. The role focuses on delivering exceptional customer service to guests and clients. The position is based at Laguna Cliffs Marriott Resort & Spa in Dana Point, California.

Requirements

High school graduate or equivalent.
Prior exposure to the audio-visual and/or hospitality industry.
Computer proficiency, including hardware, software, and networking.
Strong technical aptitude.
Ability to plan ahead and prioritize.
Excellent organizational skills.
Strong interpersonal skills.
Strong verbal, listening, and written communication skills.
Strong customer focus.
Strong team-player orientation.

Responsibilities

Complete event setups and strikes according to Company SOPs.
Greet guests and clients before events and explain how to operate equipment.
Maintain ongoing communication with clients to support successful events and follow through on their requests.
Look for opportunities to enhance clients’ events.
Maintain accurate client event information in Company business systems.
Review daily invoices with clients and obtain their signatures.
Follow Company security and safety measures and monitor property inventory and equipment locations.
Keep inventory secure from theft or damage and ensure equipment is in good working order and rental condition.
Immediately report lost, stolen, or damaged equipment to management.
Keep Company-occupied areas clean, organized, and up to Company standards.
Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
Comply with Company policies and procedures and perform other duties as assigned.