Event Services Technician - Audio Visual, Event Technology
About The Position
The Event Services Technician assists with floor operations in a hotel or hospitality environment, including event setup, strike, and operation of technology solutions. The role focuses on delivering exceptional customer service to guests and clients. The technician communicates with clients before and during events, follows through on requests, and looks for opportunities to enhance events. They maintain accurate event information, review invoices with clients, and help safeguard, inspect, and organize company equipment and work areas. They also continually develop technical skills in audio, video/data, staging, computer operation, and networking. The position is based at the Omni Charlottesville Hotel with Pinnacle Live. Work hours vary with business levels; extended hours and weekends are required. Travel outside the assigned region is anticipated to be less than 5%.
Requirements
- High school graduate or equivalent.
- Prior exposure to the audiovisual and/or hospitality industry.
- Computer proficiency, including hardware, software, and networking.
- Strong technical aptitude and good working knowledge of computer hardware and software.
- Ability to plan and prioritize.
- Strong interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong team-player orientation.
- Commitment to best-in-class customer service for internal and external stakeholders.
- Professional appearance.
- Ability to work extended hours and weekends as required.
- Ability to sit at a desk; stand or walk for long periods, including on stairs; bend and stoop; use hands to hold, handle, or feel; reach with hands and arms; and talk, hear, and communicate.
- Ability to lift up to 50 pounds occasionally.
Responsibilities
- Complete event setups and strikes according to company standard operating procedures.
- Greet guests and clients before events and explain how to operate equipment.
- Communicate with clients throughout events and follow through on requests.
- Identify opportunities to enhance clients’ events.
- Maintain accurate client event information in company business systems.
- Review daily invoices with clients and obtain their signatures.
- Comply with company security and safety measures and monitor equipment inventory and its location.
- Ensure inventory is secure from theft or damage and in good working and rental condition.
- Immediately report lost, stolen, or damaged equipment to management.
- Keep company-occupied areas clean, organized, and up to company standards.
- Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
- Comply with company policies and procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
